Companies are realizing that answering phone calls, responding to emails, and engaging in online chats are tasks that can be done from anywhere in the world with the right software and resources. It allows businesses to employ more agents than a physical office would allow and means customer service can be available around the clock as employees work from different time zones.听

Credentials for landing a remote customer service representative job

Customer service positions vary in their requirements, but generally, they are entry-level roles that require few qualifications and minimal experience. Below is a rundown of the credentials required to secure a remote customer service position.听

Skills

When working remotely in customer service, the skills required are the same as those in an office environment, with the added responsibilities of working autonomously and managing your own time. Essential skills include:

• Communication

• Problem-solving

• Patience

• Product or service knowledge

• Patience

• Time management

• Active listening聽

Experience

Depending on the role level you鈥檙e applying for, you may need to demonstrate your experience. For an entry-level role, such as a customer service representative, you can demonstrate experience in a similar role, a previous remote position, or your ability to utilize specific databases or customer relationship management (CRM) tools. Training on the company鈥檚 specific platforms and processes is usually provided.

Equipment

As a remote customer service agent, you鈥檒l need access to a phone system, computer, high-speed internet, and video conferencing platforms such as Zoom. Employers usually provide equipment essential to the role, but this isn鈥檛 always the case. Some companies may provide an allowance for using your equipment.听

Qualifications

Customer service roles vary in level and range from entry-level to senior-level positions. Different qualifications are needed for each level:

Entry-level

• Computer literacy

• Organizational skills

• Excellent communication skills

Mid-level

• Previous customer service experience

• Advanced product knowledge

• Undergraduate degree (associate or bachelor鈥檚 degree)

Senior-level

• Management experience

• Bachelor鈥檚 degree

• Experience working in a customer service position

How to find work-from-home customer service jobs

A quick Google search yields several sites offering remote customer service jobs, ranging from niche sites to standard job search websites. But job boards aren鈥檛 the only way to find a position. Read along for tips for finding remote customer service jobs.

Search remote working websites.

Several remote work websites list vacancies worldwide. Websites like We Work Remotely list remote jobs, including positions by big companies such as Google and Amazon. You may also like to check out FlexJobs, Remote OK, or Virtual Vocations.听

Search general job search websites.听

It鈥檚 important to consider the standard job search websites, such as Indeed and LinkedIn. These are great starting points that list thousands of remote customer service roles. Remote work has become so common that you can now select remote or on-site work from a drop-down menu in your search.听

Ask your current employer.

Are you already working in a customer service position? If so, discuss with your manager the possibility of making your position remote. Be ready with positive reasons for making the switch, and demonstrate how it can benefit the company. Demonstrate that you鈥檝e thought it through and possess the necessary equipment to perform your job. You can also suggest ways of staying in touch with your team and the systems you need to perform your customer service role remotely. Consider asking your employer to test a hybrid work schedule first.听

Network.

Networking is a great way to connect with the right company, whether for a remote or in-person position. Go to networking events, make inroads with people in companies you鈥檇 like to聽

work for, and make valuable connections on LinkedIn.

Highlight relevant skills on your resume and LinkedIn profile.

Working remotely requires a specific skill set, in addition to the skills necessary for customer service roles. These skills, along with any previous remote work experience, should be prominently featured on your resume and LinkedIn profile. It鈥檚 essential to demonstrate skills such as good time management, self-motivation, problem-solving, and autonomous working, as these are crucial when working remotely without a team present.

How much do remote call center jobs make?

The average salary of a remote call center representative is $42,217 [].

Benefits of working remotely

Working remotely offers several benefits. Here are four pros of being location-independent.

1. Widens your search area

Working remotely means you no longer have a limited radius for your job search. This widens your search area from local to global and opens up vast possibilities. Companies don鈥檛 have to be within commuting distance if you don鈥檛 need to visit a physical office, which means you have access to jobs at companies that you never would have if you kept your search local.

2. Allows you to work from home

For many, the biggest attraction of remote work is that you can work from home. People travel the world working from stunning locations, but for the most part, work-from-home customer service jobs offer the flexibility to work from one's own home, providing more freedom and a sense of comfort.

3. No commute

Not having to commute opens up your job search area, but it also saves time and money. A recent survey by Upwork reveals that remote workers save an average of 51 minutes per day by avoiding commuting and 18.38 cents per mile by not driving to work [].

4. Flexibility

For some, remote work can improve employees鈥� work-life balance. A recent study by Owl Lab showed that 51 percent of remote workers experience better work-life balance when working from home []. Being able to pick children up from school, tailoring work hours to individual needs, and saving time by eliminating the commute are some potential benefits. Although some remote customer service roles require a specified schedule to be on the phone or online, much more flexibility is possible with a remote role.听

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