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An IT technician provides a wide range of services to support, fix, and maintain the hardware and software of an organisation鈥檚 computer systems. Often considered an entry-level position, IT technicians can go on to more specialised roles like systems engineer, network administrator, or cloud administrator.

IT technician salary and job outlook

IT technicians in the UK make an average salary of 拢26,790, according to Glassdoor as of May 2023 []. This figure includes an average base salary of 拢25,595 and 拢1,195 in additional pay. Additional pay may represent profit-sharing, commissions, or bonuses.听

This field is growing in the UK and is expected to see increased job opportunities. Around 13 per cent of all job vacancies are related to IT, so demand for IT technicians is expected to increase in the future [].

What other entry-level IT jobs are similar?

IT technician is one of many general IT support positions you might see in job descriptions. Keep an eye out for similar titles like:

• Help desk technician,

• Desktop support technician

• IT specialist

• Help desk analyst

• IT associate聽

Though roles might vary slightly, much of the skill set and expectations can be similar. For example, work as an IT specialist or help desk analyst might involve more resolving user issues and less hands-on technical work. But you鈥檒l still be expected to know your way around basic networking, troubleshooting, and security issues.听

How to become an IT technician: 4 tips

Get on the path to becoming an IT technician鈥攐r a host of other entry-level IT positions鈥攂y following these four tips.听

1. Get a certification.

Many professionals have gotten their start in IT with an entry-level IT certification. A certification can be a great way to build up experience if you鈥檙e starting from scratch. It can also be a quick way for employers to see that you have the skills and knowledge required to get an industry-standard certification.听

Getting a certification generally means you鈥檒l have to take and pass an exam. Studying for this exam鈥攖hrough coursework or self-study鈥攃an give you a structured way to learn the skills you鈥檒l want to have.听 Keep an eye out for credentials that will teach you the essentials of a wide range of IT areas, like the CompTIA A+ and Microsoft Certified Solutions Associate.

2. Build IT technician skills.

Here are a few skills that are often requested in job descriptions for entry-level IT positions, as well as tips on how to get them.

• Troubleshooting protocol: As an entry-level IT professional, you鈥檒l likely be asked to fix computers that go awry in the office. Knowing how to find the problem鈥檚 root cause, solve it, and make sure it doesn鈥檛 happen again is a process you should be familiar with.

• Hardware and software: Setting up and configuring software and applications on PCs or Macs is a skill that鈥檚 often requested in job descriptions. You鈥檒l also want to know how to install and set up various types of hardware like firewalls, access points, and network switches.

• Networks: You should know the essentials of maintaining and troubleshooting a computer network, like TCP/IP protocols and stacks.

• Apprenticeship: Currently in the UK, you can train to be a Level 3 IT solutions technician and Level 3 infrastructure technician through advanced apprenticeships. This is another great option to achieve a career in this field, as you鈥檒l be able to gain real-world experience. Five GCSEs at grades 9 to 4 are required to be able to enter the apprenticeship programme. The GCSEs must include maths and English [闭.听

3. Learn the space.

Do your research by browsing or asking questions on and other online forums. Or find a few YouTube channels to see if you can gather any useful advice.

Don鈥檛 forget your resources extend beyond the internet. Consider reaching out to family members, friends, mutuals, alumni from your alma mater, or coworkers who might work in IT. Seeing what advice they have about breaking into the field, or learning how they got their job could help you navigate your own road into IT.

4. Go back to school.

If you have the time and resources to go back to school, it may be worth completing additional college courses that can help you become an IT technician. The majority of IT technicians in the UK joined the profession after completing college courses in computing or IT support. The Level 2 Certificate in ICT Systems Support and Level 3 Diploma in ICT professional competence are two common courses you can complete at college to boost your resume for IT technician jobs [].

Getting Started in IT

Getting a head start as an IT technician鈥攐r an IT associate, or a help desk technician, or whatever it may be鈥攃an be simple. If you鈥檙e ready to get started but don鈥檛 know where to begin, take a look at the Google IT Support Professional Certificate. Learn job-ready skills in less than six months, all online. Plus, the first week is free.