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Communication skills are essential to positive professional and personal relationships. You use communication skills when you interact with your family, present at work, or address a problem with your boss.听

While it鈥檚 easy to think of communication simply as talking, there鈥檚 more to it. Everything from your facial expressions and word choice to presentation graphics and tone of voice plays a part in communication. Learn the critical areas for improving your communication skills and 22 helpful tips for becoming a more effective communicator.听

What are communication skills, and why are they important?聽

We communicate any time we transfer information from one place to another via voice, written words, visuals, or non-verbal gestures. We use our communication skills in various ways: conversations, emails, written documents, presentations, and visuals like graphics or charts.听

Communication skills are essential, especially in the workplace, because they can:聽

• Improve your relationships with your manager and co-workers

• Build connections with customers聽

• Help you convey your point quickly and clearly

• Enhance your professional image

• Encourage active listening and open-mindedness

• Help advance your career

4 types of communication

Becoming a better communicator often means focusing on improving in each of the four main areas of communication. This means focusing on listening skills and non-verbal communication, practising emotional awareness, building empathy and professionalism, and developing questioning skills. Let's take a closer look at each area.听

1. Listening skills

To communicate well, you need to listen. Give a person your full attention, hear what they鈥檙e saying verbally and non-verbally, and consider their thoughts. As an active listener, you can develop strategies that help you ask follow-up questions and gain clarity on someone鈥檚 thoughts.听

2. Non-verbal communication

The message a person communicates isn鈥檛 just spoken. It鈥檚 non-verbal, too. To improve communication, you need to pay attention to your and the other person's body language, tone of voice, eye contact, posture, and facial expressions. Verbal communication and body language must be in sync to convey a message.听聽

3. Emotional awareness

Improving communication means working towards emotional intelligence or a keen understanding of your emotions and those around you. You need to identify emotional situations, be aware of your feelings, show empathy, and keep your feelings in check.听聽

4. Questioning skills聽

To create a two-way flow of communication, it鈥檚 important to develop questioning skills. When communicating with someone, ask brief questions to clarify the conversation鈥檚 main points.听

Why communication matters at work: 5 key stats

Research provides a snapshot of employee perspectives on communication in the workplace. Consider these facts []:

1. The pandemic increased the number of remote workers, and in turn, 33 percent of employees now find communication more of a struggle.

2. Only 20 percent of workers say their business is efficient due to a lack of communication.

3. As many as 65 percent of workers say they waste time in meetings.听

4. Poor communication is cited as the cause of 35 percent of businesses losing an employee.听

5. Most employees鈥�95 percent鈥攕ay their business could improve its communication skills.

22 ways to improve your communication skills in the workplace

Communicating effectively in the workplace is a practised skill. While communication comes naturally to some, everyone can improve their workplace communication skills. To do so, you need to understand the importance of listening, monitor non-verbal communication, elevate your verbal communication, enhance your written communication, and spend some time on visual communication. These 22 tips provide actionable steps you can take to improve all areas of workplace communication.听

1. Prepare what you鈥檙e going to say.

If you鈥檙e presenting an idea or having a meaningful talk with your supervisor, take some time to prepare what you鈥檒l say. Organising your thoughts should make your conversation more transparent and lead to a more productive interaction.听

2. Simplify and stay on message.

Proofread and eliminate anything that strays from your message as you prepare your thoughts. One of the best ways to improve communication is to create concise and transparent conversations, emails, and presentations.听

3. Record yourself communicating.

Use your smartphone to record yourself giving a presentation or practising a tough conversation you need to have with a teammate about their lack of participation. Review the recording and look for places to improve.听

4. Engage your listeners.听

Keep your listeners engaged in the conversation. Effective communicators ask questions and encourage participation. An interactive discussion is an ideal way to keep everyone鈥檚 attention.听

5. Take time to respond.

Take time to create a thoughtful response. Often, you feel obligated to respond quickly, but it鈥檚 important to take a moment to compose your thoughts so you can have a meaningful conversation.听

6. Make sure you understand.

Before you end the conversation, please take a moment to ask a few follow-up questions and then recap the conversation. You'll be able to finish by explaining the next actionable steps.

7. Work on your body language.

Keep a straight posture, avoid slouching, and use natural hand gestures when you speak. Make eye contact with everyone who鈥檚 listening to you. Moving around the room, too, can be helpful when space allows. It can help listeners feel more included.听

8. Maintain eye contact.

During a conversation or presentation, try to hold a person鈥檚 gaze in four- to five-second intervals before looking at another person. You can also use natural hand gestures while you speak, which can help you feel more confident and look people in the eye.

9. Be respectful.听

When you finish communicating, you want your audience to feel you've respected their needs, and they, in turn, will more likely form respect for you. To earn that respect, thank them for their time, keep your presentation within its set time frame, and keep your jokes appropriate and to a minimum.听

10. Make communication a priority.

Elevating your communication skills is something to work on every day. Consider making a communication to-do list with a few things you鈥檇 like to work on for the day, like recognising body language, asking follow-up questions, or practising active listening.

Aligning with your core values can help you communicate more effectively. The University of Pennsylvania's is designed to introduce tools and techniques for achieving success at home and work.

11. Learn to manage your emotions.

In a professional setting, keeping your emotions in check is necessary. If you have trouble managing your feelings, take a moment for a few deep breaths before speaking or writing an email. Take a moment alone at your desk or a break outside when possible.听聽聽

12. Prioritise workplace skills.听

Workplace skills like problem-solving, collaboration, and time management can also enhance communication. These skills require listening, patience, and organisation, which all play a role in sound communication.听

13. Get rid of conversation fillers.

To aid in your conversational improvement, work to eliminate fillers like 鈥渦m鈥� and 鈥渁h.鈥� Start listening for these fillers so you can use them less and convey more confidence when you speak. Often, these phrases fill the silence, which is a natural part of the conversation, so try to embrace it rather than fill it.听

14. Have a plan for small talk.听

Small talk is its conversation challenge. To inspire, focus on topics included in the FORD method: family, occupation, recreation, and dreams.

15. Tell a story.

When you can, include stories in your communication. A story helps keep your audience engaged and makes it easier for people to relate to the topic.听

16. Ask questions and summarise the other person's main points.

Part of being an active listener is asking relevant questions and repeating pieces of the conversation to show that you understand a point. Listening makes communication a two-way street.听

17. Be receptive to feedback.

As you鈥檙e working to improve your communication skills, ask for feedback and be receptive to it. Asking your colleagues for feedback can help you pinpoint challenges and demonstrate a commitment to your job. Try incorporating the feedback into your next chat, brainstorming session, or video conference.听

18. Be ready for different answers.

Listen without judgement. That鈥檚 the goal of every conversation, but especially if you hear responses that are unexpected or different than you anticipate. Listen to the person openly, be mindful of your body language, and don鈥檛 interrupt.听

19. Put away distractions.

Communicating well means being fully present. Put away anything that can distract you, like your phone or tablet. It shows others that you鈥檙e respectfully listening and helps you respond thoughtfully to the conversation.听聽

20. Tailor your message to your audience.

Your communication should change based on your audience. Just as you personalise an email, personalise all of your communications. For example, your message, tone, and body language should be authentic yet adapted if you鈥檙e talking with your manager instead of an intern.听

21. Be brief yet specific.

Use the acronym BRIEF (background, reason, information, end, follow-up) to help guide your conversation. Think of it as a conversation outline meant to keep you on track.听

22. Up your empathy.

Consider the feelings of others as you speak with them. Part of having a meaningful conversation is being empathetic to others. If you try to put yourself in their shoes, you can better understand how to help.听

Next steps

Further enhance your communication skills with , which is part of the from the University of Pennsylvania or the from the University of Washington.听

Frequently Asked Questions (FAQ)