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Back to Conflict Resolution Skills

Learner Reviews & Feedback for Conflict Resolution Skills by University of California, Irvine

4.5
stars
1,127 ratings

About the Course

This course is designed for professionals, managers, and individuals seeking to enhance their interpersonal and leadership skills. Resolving conflict in a positive manner is a critical skill that can be developed and practiced. Understanding how to listen effectively and deploy strategic communication tactics is key to achieving positive resolutions. You will examine advanced listening skills, appropriate verbal and non-verbal communication strategies, and learn to assemble a comprehensive conflict management plan. By the end of this course, you will be able to: 1. Apply active listening and strategic communication skills to de-escalate conflicts. 2. Develop effective negotiation and mediation tactics for diverse situations. 3. Create a practical conflict management plan to foster positive outcomes. To be successful in this course, a basic understanding of workplace dynamics is recommended, though no specific prior experience in conflict resolution is required."...

Top reviews

SG

Apr 20, 2020

All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.

VC

Apr 30, 2020

Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.

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151 - 175 of 286 Reviews for Conflict Resolution Skills

By chris d

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Jun 6, 2023

Great examples

By DR. D N R

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May 20, 2020

Great learning

By Manoj K

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May 8, 2020

Good Describe.

By KARPOUZOU V

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Jul 24, 2024

Very helpfull

By Mohammad A

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May 29, 2024

A Good Course

By Sameer M

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Apr 19, 2022

Great couse .

By Gizem K

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Nov 9, 2021

war sehr gut

By rajon s

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Jan 20, 2021

Great Effort!

By Sarah R

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Jun 2, 2017

Great Course!

By Edwina F

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Jun 2, 2016

Really useful

By NARENDRA S T

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Nov 3, 2025

nice clarity

By Vimalesh R

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Jul 22, 2025

Great course

By Sachin D

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Nov 2, 2022

Great course

By Vishnupriya S

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May 28, 2020

Good Course.

By Ishaku M

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Oct 22, 2016

great course

By megha d

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Jul 15, 2020

good course

By Arun J P

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Jul 7, 2020

nice course

By YOUNES M

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May 28, 2020

Thank you !

By Chanh N N

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Jan 21, 2025

good skill

By Fernando G

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Oct 31, 2024

Exceletene

By Sandeep S

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Jun 15, 2020

Excellent!

By JhoryAnne N

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Dec 7, 2015

Thank you.

By Yicel G

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Sep 10, 2024

excelente

By Iroka O P

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Sep 5, 2023

Excellent

By Bilal B S

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Aug 21, 2023

excellent