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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,842 ratings

About the Course

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You鈥檒l Learn How To: 鈥� Communicate with clarity and empathy 鈥� Resolve customer issues using structured methods 鈥� Apply service standards and use ticketing systems 鈥� Navigate call flows and CRM tools 鈥� Demonstrate traits that drive success Course Features: 鈥� Beginner-friendly 鈥� Interactive modules 鈥� Covers both soft skills and technical tools 鈥� Final review to demonstrate mastery 鈥� Realistic customer interaction scenarios Who Should Enroll? 鈥� Job seekers and career switchers 鈥� Students and recent grads 鈥� Professionals improving communication and empathy 鈥� Anyone preparing for support roles Recommended Background: 鈥� No prior experience needed 鈥� Basic computer literacy 鈥� Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

Top reviews

MK

Jul 24, 2019

These course is highly effective at teaching you skills and knowledge that may not be available in other traditional courses, it is also well structured so you can do it at your own time and pace.

TP

Aug 13, 2020

Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.

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301 - 325 of 540 Reviews for Customer Service Fundamentals

By Leon R C P

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Jan 19, 2020

Excelente curso, muy recomendable.

By Olga B

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Jul 24, 2023

Very interactive and informative.

By Rizwan A

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Apr 16, 2023

really helpful in this profession

By Olusola

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Apr 1, 2020

The best online course i ever had

By Chizi A

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Jun 17, 2022

the course was very interesting

By panagiotis m

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May 27, 2019

It was a very informative course

By Nibret A

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Dec 7, 2022

It was a great course

Thank you!

By Chinonye t

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May 29, 2022

I will recommend this to anyone

By Carlos L

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Aug 24, 2021

enjoyed learning something new.

By Hossana U

鈥�

Aug 3, 2023

Great course I've learned alot

By Nurjahan 鈥�

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Apr 14, 2023

Good,easy and understandable

By Chantelle C

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Mar 27, 2022

It was a well informed lesson.

By Stephanie G

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Jan 4, 2021

This course was very helpful !

By Aikee P A

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Sep 1, 2020

Such a big help! I learn a lot

By Arbish K

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Feb 24, 2020

this is one of the best course

By Promise I U

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Mar 26, 2023

Detailed and knowledge packed

By Shwetha T

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Mar 8, 2023

eexceexcellent llent learning

By Adedipe R

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Dec 30, 2022

the instructors are the best.

By ojerinde i

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Aug 22, 2022

the course is really helpful

By Victorine O

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Apr 7, 2022

awesome course worth learning

By Peace A

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Aug 16, 2022

so educating and informative

By Mistee R C

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Jul 22, 2020

Awesome learning experience.