Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators
About the Course
Top reviews
MK
Jul 24, 2019
These course is highly effective at teaching you skills and knowledge that may not be available in other traditional courses, it is also well structured so you can do it at your own time and pace.
TP
Aug 13, 2020
Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.
476 - 500 of 540 Reviews for Customer Service Fundamentals
By Daniel O
鈥Apr 10, 2020
The course was very nice and interactive. I really enjoy all the videos, they were very clear and short, with the enough time to give clear information.
By Susan C
鈥Jan 4, 2021
The course content is excellent but I found the peer reviews (which are required) to be too time consuming since it requires even more reading!
By Syed M A Z
鈥Sep 26, 2019
it was a good learning experience , i wish it was a bit more detailed and not limited to call centers , still it has taught me a great deal
By Ijeoma B
鈥Mar 24, 2019
This course is exceptionally detailed. I have gained insights into aspects of Customer Engagement that I never imagined existed. Fantastic!
By Dishank M
鈥Jul 26, 2020
Nice course with quality content! However I expected more content on Customer Engagement rather than Customer support in this course.
By Abigail G
鈥Nov 27, 2023
this course is very wide and actually covers a wider concept of the a proper workspace tecnicality for effective functionality
By Sai S
鈥Oct 22, 2021
I have enjoyed completing this certification.There are lot challenging cases to solve which is a learning experience for me.
By Mahammad F
鈥May 5, 2021
This course is mind blowing .I really enjoyed the material that was covered in this course .Thank you IBM and 糖心vlog官网观看 .
By Oluwafemi O
鈥Jan 8, 2021
It was an interesting and engaging course that will equip anyone looking for a career in customer service effectively
By Mary J R
鈥Aug 30, 2024
It was a bit more involved than I thought it would be but a good challenge is always welcomed!
By Magdalene A R
鈥Aug 22, 2024
Great, informative, Supportive peers, Overall educating. Difficulty passing with AI grading.
By Ahmed H
鈥Jul 5, 2021
perfect course affected on my monthly performance even before complete the course
By Denzil S
鈥Nov 6, 2019
A nice build up to the advanced material, maybe the build up is too long?
By Grace o
鈥Aug 13, 2020
Great
just needs to be more fun in learning It was too serious
By Roland S
鈥May 28, 2019
In einigen Bereichen zu Call Center orientiert.
By Khaled S S H A
鈥Aug 27, 2023
Good learning material and provided knowledge.
By Bongsha F
鈥Jan 6, 2022
It was awesome and very educative course
By Solomon R O
鈥Jul 5, 2023
A very interesting course, I learnt a
By Marvin G
鈥Mar 14, 2023
Thank you team and it's very helpful!
By Wediyanti R
鈥Oct 27, 2021
i learn a lot, thank you so much.
By Sucharita R S
鈥Mar 29, 2023
It can be a bit more simplified
By Hemant s
鈥Aug 25, 2020
Very good and beneficial
By Deleted A
鈥Apr 17, 2019
it is really good course
By Adeyemi O
鈥Jun 12, 2023
very enlighteneing