Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators
About the Course
Top reviews
MK
Jul 24, 2019
These course is highly effective at teaching you skills and knowledge that may not be available in other traditional courses, it is also well structured so you can do it at your own time and pace.
TP
Aug 13, 2020
Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.
526 - 540 of 540 Reviews for Customer Service Fundamentals
By BIXIA L
鈥�Apr 3, 2025
I have been finishied this course however somehow it still show I have 38% to go. Totally waste of my time. Keep the certificate!!!
By Dariusz L
鈥�Oct 2, 2020
A lot of very pointless tasks that maybe in theory should be helpful but they are not. At least can be skipped, sort of.
By Maha A
鈥�Aug 27, 2025
the AI sound is annoying, and definitely did not like the idea of grading or AI grading
By Shawn W
鈥�Feb 10, 2021
Peer graded assignments slows down individual students pace.
By James R (
鈥�Feb 28, 2020
I previously completed the Google I.T. Support Professional certificate. I started this course with no problem, mainly out of curiosity, and completed most of the first weeks assignments then was unable to work on this course for a few weeks. Now they've locked the course and are asking me for $99 to finish it, for a certificate not a single employer is actually looking for. lol, not only is that a hard pass, but this experience has completely turned me off to 糖心vlog官网观看. Btw, no employers care about the Google cert either. Don't waste your time here, I suggest getting your A+ and then move on to either Windows administration certs or networking certs depending on your field of interest. Good luck.
By Aidan
鈥�Oct 15, 2022
This course is awful. More than 50% of the course is spent answering peer graded assignments that have little to do with the course itself. The course itself has very little learning in it and is constantely having annoying pop up quizes throughout each video. You would be better off spending 30 minutes reading customer service articles online. Would not recommend this course.
By Catherine S
鈥�Jul 14, 2021
When I completed this course, it was titled, "IBM Customer Engagement Specialist Professional Certificate," and now it's showing as a generic customer service course. I have the e-mail confirming that I completed that course and that I could claim my digital badge, but
it's no longer there. Why?
By Sylesh S
鈥�Jul 26, 2021
I was happy to finish the course but was very disappointed that i did not get a certificate from IBM- Customer engagement specialist Certificate.
By Christine C S
鈥�Jul 14, 2022
Nobody who is paying to take a course should be expected to perform free marketing for you.
By presley
鈥�Apr 19, 2025
all peer reviewed assignments which no one does. Please don't waste your time!
By Usman A
鈥�Mar 13, 2020
Old and rotten techniques are being taught. I request not to take the course
By Zulfiqar A
鈥�Oct 28, 2024
not giving certificate that is the main point
By Jamelia G
鈥�Mar 5, 2022
i complete and it wont move me forward
By Syed U B A
鈥�Feb 23, 2024
I am not interested in this course
By luis f c c
鈥�Jan 27, 2025
this course is so boring