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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,859 ratings

About the Course

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You鈥檒l Learn How To: 鈥� Communicate with clarity and empathy 鈥� Resolve customer issues using structured methods 鈥� Apply service standards and use ticketing systems 鈥� Navigate call flows and CRM tools 鈥� Demonstrate traits that drive success Course Features: 鈥� Beginner-friendly 鈥� Interactive modules 鈥� Covers both soft skills and technical tools 鈥� Final review to demonstrate mastery 鈥� Realistic customer interaction scenarios Who Should Enroll? 鈥� Job seekers and career switchers 鈥� Students and recent grads 鈥� Professionals improving communication and empathy 鈥� Anyone preparing for support roles Recommended Background: 鈥� No prior experience needed 鈥� Basic computer literacy 鈥� Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

Top reviews

MY

Dec 21, 2018

This course has helped me to enhance my customer support skills. I implemented these skills while I was working. I got an excellent result. Thank you for this offering !

TP

Aug 13, 2020

Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.

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251 - 275 of 543 Reviews for Customer Service Fundamentals

By RAKESH K P

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Oct 5, 2019

This course is too god for a customer support executive

By Oluwakunmi O O

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Jun 15, 2020

Gained new perspective on customer service. Thank you!

By Rayan Z

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Jul 14, 2019

I really enjoyed taking this course and learned a lot.

By Steel W

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May 13, 2024

Thank you, for helping me learn ,unlearn and relearn.

By Zaheer A S A

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Oct 23, 2020

Great skill and it will be addition t your skill list

By STEVEN C

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Jul 8, 2019

A fantastic mix of video, text, quiz and assignments.

By Gold E

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Mar 10, 2021

This is a course every Call agent should go through.

By Ayodele R

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Sep 21, 2022

best customer service course. i strongly recommend

By redemta k

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Mar 17, 2022

It was a wonderful experience and enjoyed learning.

By Nirmal S

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Feb 17, 2022

Great information for customer service fundamentals

By Kayisha C

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Sep 29, 2020

I feel confident after using this course! Thank you

By Stanford M

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Jun 5, 2020

Great course. I loved it. I recommend it to anyone.

By Steve L

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Feb 15, 2024

The content of the course is onpoint and helpfull.

By Levi H

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Jul 12, 2021

Learned a lot Really like this course specifically

By Lulu T

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Dec 31, 2020

I love how easy it was to understand this course.

By Mishkat Z M

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Aug 25, 2020

It was fun learning about customer service. Great

By Gina M

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Nov 22, 2020

Lots of great ideas to make call support easier!

By Abi R

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Feb 10, 2024

An amazing experience; very practical-oriented.

By Luis A R

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Feb 4, 2022

Was a bit challenging but definitely worth it.

By Human C

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Oct 22, 2021

interesting course and excellent study material

By Arsh A

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Jan 14, 2021

very nice course I just love and enjoy it a lot

By Peace J

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Jul 23, 2023

THE COURSE WAS QUITE INTERESTING AND EDUCATIVE

By Mason J

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Mar 7, 2022

This course was very informative and detailed.

By Kene O

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Oct 26, 2020

So enlightening!!!!! Loved every bit of it!!!!

By Nisfiana N

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Nov 11, 2022

helps me a lot to prepare my future career