Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators
About the Course
Top reviews
MK
Jul 24, 2019
These course is highly effective at teaching you skills and knowledge that may not be available in other traditional courses, it is also well structured so you can do it at your own time and pace.
TP
Aug 13, 2020
Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.
476 - 500 of 543 Reviews for Customer Service Fundamentals
By Safiya M
鈥�May 26, 2023
This course was well thought out and planned, in simple to understand language. Useful resources and practical exercises were also included for learners to practice what was learned.
By Ozan G
鈥�Sep 21, 2020
It's a really useful course for beginners. I'd recommend it to the people who are looking to understanding how customer service work in business environment.
By Daniel O
鈥�Apr 10, 2020
The course was very nice and interactive. I really enjoy all the videos, they were very clear and short, with the enough time to give clear information.
By Susan C
鈥�Jan 4, 2021
The course content is excellent but I found the peer reviews (which are required) to be too time consuming since it requires even more reading!
By Syed M A Z
鈥�Sep 26, 2019
it was a good learning experience , i wish it was a bit more detailed and not limited to call centers , still it has taught me a great deal
By Ijeoma B
鈥�Mar 24, 2019
This course is exceptionally detailed. I have gained insights into aspects of Customer Engagement that I never imagined existed. Fantastic!
By Dishank M
鈥�Jul 26, 2020
Nice course with quality content! However I expected more content on Customer Engagement rather than Customer support in this course.
By Abigail G
鈥�Nov 27, 2023
this course is very wide and actually covers a wider concept of the a proper workspace tecnicality for effective functionality
By Sai S
鈥�Oct 22, 2021
I have enjoyed completing this certification.There are lot challenging cases to solve which is a learning experience for me.
By Mahammad F
鈥�May 5, 2021
This course is mind blowing .I really enjoyed the material that was covered in this course .Thank you IBM and 糖心vlog官网观看 .
By Oluwafemi O
鈥�Jan 8, 2021
It was an interesting and engaging course that will equip anyone looking for a career in customer service effectively
By Mary J R
鈥�Aug 30, 2024
It was a bit more involved than I thought it would be but a good challenge is always welcomed!
By Magdalene A R
鈥�Aug 22, 2024
Great, informative, Supportive peers, Overall educating. Difficulty passing with AI grading.
By Ahmed H
鈥�Jul 5, 2021
perfect course affected on my monthly performance even before complete the course
By Denzil S
鈥�Nov 6, 2019
A nice build up to the advanced material, maybe the build up is too long?
By Grace o
鈥�Aug 13, 2020
Great
just needs to be more fun in learning It was too serious
By Roland S
鈥�May 28, 2019
In einigen Bereichen zu Call Center orientiert.
By Khaled S S H A
鈥�Aug 27, 2023
Good learning material and provided knowledge.
By Bongsha F
鈥�Jan 6, 2022
It was awesome and very educative course
By Solomon R O
鈥�Jul 5, 2023
A very interesting course, I learnt a
By Marvin G
鈥�Mar 14, 2023
Thank you team and it's very helpful!
By Wediyanti R
鈥�Oct 27, 2021
i learn a lot, thank you so much.
By Sucharita R S
鈥�Mar 29, 2023
It can be a bit more simplified