驴Buscas mejorar la eficiencia de tu organizaci贸n y responder mejor a las necesidades de los clientes? Este curso te ayudar谩 a afinar cada aspecto de tus servicios, por medio del proceso STATIK y los principios de Kanban. Primero, te ense帽aremos a identificar los verdaderos objetivos de tus servicios y a comprender c贸mo satisfacer mejor las necesidades de tus clientes. Luego, te ayudaremos a analizar la demanda y la capacidad de tu equipo, para que puedas optimizar el flujo de trabajo de manera efectiva.
Implementa sistemas Kanban con STATIK
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Gain insight into a topic and learn the fundamentals.
Intermediate level
Recommended experience
2 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
Optimizar los procesos de servicio utilizando el proceso STATIK y los principios de Kanban, para mejorar la satisfacci贸n del cliente.
Skills you'll gain
Details to know
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Assessments
1 assignment
Taught in Spanish
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There is 1 module in this course
La agilidad no consiste solo en la capacidad de adaptaci贸n a los cambios, sino tambi茅n en la entrega de valor continuo a los clientes. La forma m谩s adecuada de hacerlo es utilizando STATIK , un enfoque de pensamiento sist茅mico para introducir Kanban. A continuaci贸n, aprender谩s c贸mo aplicar STATIK de inmediato a los servicios que ya tienes en marcha, para que comiences a detectar oportunidades de mejora y aportar al proceso de creaci贸n de valor. Aprender谩s cada paso del proceso, ser谩s capaz de identificar las necesidades y el prop贸sito de los clientes, analizar谩s la capacidad y demanda de un servicio, podr谩s modelar el flujo de trabajo y las clases de servicio, y finalmente lograr谩s establecer un sistema Kanban efectivo para compartirlo con los dem谩s miembros de tu organizaci贸n.
What's included
4 videos8 readings1 assignment
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