El prop贸sito de este MOOC es entregar las herramientas ling眉铆sticas necesarias para la expresi贸n de habilidades blandas en el contexto laboral, tales como: comunicaci贸n efectiva, escucha activa, gesti贸n de reuniones, delegaci贸n de trabajo, manejo de conflictos y retroalimentaci贸n efectiva, de acuerdo a lo establecido en el nivel B1 del Marco Com煤n Europeo de Referencia para las Lenguas (MCER).
English in the Workplace: Soft skills
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4.7
(118 reviews)
Intermediate level
Some related experience required
Flexible schedule
1 week at 10 hours a week
Learn at your own pace
98%
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Skills you'll gain
Details to know
Shareable certificate
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Assessments
10 assignments
Taught in English
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There are 5 modules in this course
The purpose of this self-instructional course is to teach lexical-grammatical structures in English at the intermediate level (B1 of the Common European Framework of Reference for Languages) used in soft skills in the workplace, such as effective communication, active listening, meeting management, delegation, conflict management, and effective feedback.
What's included
1 video1 reading
Module 1 opens with our expert Christopher MacGuire sharing his insights on two essential workplace soft skills: effective communication and active listening. You will be able to learn and practice expressions necessary to achieve effective communication through the identification of emotions, thoughts and intentions, and active listening in the work context. Further, with the virtual teacher鈥檚 help, you will analyze and practice tag and echo questions.
What's included
5 videos4 readings3 assignments
Renowned leadership professor Rodrigo Jord谩n begins the module by giving his opinion on effective meeting management in an engaging interview. In the second part, he provides some valuable reflections on workplace delegation. Throughout the module you will be able to analyze and practice the lexical structures associated with the aforementioned soft skills, empowering you to use them confidently.
What's included
7 videos4 readings3 assignments
The Module starts with an interesting interview featuring psychologist Isidora Brieba Vial where she presents her views on managing conflicts. Then, in the second part, we turn to Francisca Ya帽ez, who holds a Ph.D in economics and engineering, as she explores the skill of providing effective feedback in the professional sphere. In this module, expressions and strategies for both conflict management and effective feedback are analyzed in depth.
What's included
7 videos4 readings3 assignments
What's included
1 video1 reading1 assignment1 plugin
Instructors
Instructor ratings
4.8 (48 ratings)
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Learner reviews
4.7
118 reviews
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Showing 3 of 118
LL
5
Reviewed on Mar 7, 2025
Very helpful and well-organized. Thank you everyone!
NS
4
Reviewed on Dec 26, 2024
It's a great blend of communication and soft skills
EA
4
Reviewed on Feb 11, 2025
This course really helped me to learn new topics and also improved my English grammar and vocabulary.
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Frequently asked questions
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