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Learner Reviews & Feedback for Introduction to Customer Service by CVS Health

4.8
stars
213 ratings

About the Course

The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you to improve your skills immediately and to evaluate customer service interactions. In addition, hands-on activities and community observations and projects are a part of this course, allowing you to get a real-world idea of key areas of customer service happening in your community. By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Process retail transactions in real-world situations - Describe the different roles in retail customer service No prior experience in customer service is necessary to be successful in this course....

Top reviews

RR

Jul 20, 2023

I learn a lot, while I interacted with customer service agent before, it was different to be on the other side. I dont know how helpfull the course is going to be in my journey but we will see.

GM

Jun 11, 2024

The instructers kept me engaged and I enjoyed every section of this course and learnt a lot.

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51 - 63 of 63 Reviews for Introduction to Customer Service

By Ryan K D

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Jul 31, 2024

Good customer service basics but does get repetitive, recommend 2x speed

By Gregory J

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Jul 31, 2024

Great course with a lot of introduction information.

By ANALY M H

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Mar 25, 2025

Algunos temas fueron muy repetitivos

By Jasmine D

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Nov 16, 2023

great course

By CHIDINMA G N

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Jul 14, 2023

EXCELLENT

By THANAGANI S

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Jul 5, 2024

Good

By Brenna H

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Mar 21, 2025

The course itself was great, it was the AI grading for projects. The last project to complete the course was exceptional bad with the AI's inability to grade properly.

By DAVID R P F

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Mar 27, 2025

hay partes que dice que son opcionales pero al final resulta que las debes hacer o sino no avanzas en tu porcentaje de cumplimiento

By EGOLI

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Feb 23, 2025

This was a refresher for me with new insights and was very unjoyful experience

By Franklin S

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Jun 30, 2023

Peer review assignments should be removed

By andy j

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Aug 23, 2024

youi will be waiting months for some one to review your work so u can pass this piece of shit

By Samantha R

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Sep 19, 2023

making customer service more trivial than it really is

By elguerary A

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Feb 19, 2025

Schlecht