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Learner Reviews & Feedback for Introduction to Technical Support by IBM

4.8
stars
1,160 ratings

About the Course

Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also hear from experts in the IT industry about getting started in the field and how you can pursue this career without prior experience or degrees. You'll also learn some basics about the technology that technical support professionals use. You will hear from industry insiders about how you can develop a customer support mindset and how to talk with customers and solve their problems. You will gain insights into performance evaluation, career paths, and the industry-recognized certifications that can propel your technical support career forward. You'll then gain a comprehensive understanding of support tools and support channels and how they streamline issue resolution. You will also learn about the importance of Service-Level Agreements (SLAs) and how they contribute to delivering exceptional support experiences. Next you will explore ticketing systems, a fundamental component of modern technical support. You'll learn about their features, benefits, and the lifecycle of a ticket or a support issue. Moreover, you'll immerse yourself in tech support methodologies, frameworks, and the art of effective documentation. The course wraps up with a project that provides you with the opportunity to use a ticketing system hands-on and simulate the work that IT Support Specialists and Helpdesk Technician鈥檚 perform....

Top reviews

MB

Jan 8, 2023

I felt this course was very well organized and was a great introduction to tech support. I will be continuing with the next courses for the IBM Technical Support Professional Certificate.

TB

Jul 11, 2023

I thoroughly enjoyed taking this course. I am glad there was a simulator included in this course to get a hands-on feel for a ticketing system used by many in the IT industry. Thank you!

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126 - 150 of 280 Reviews for Introduction to Technical Support

By Uldis M

鈥�

Oct 30, 2025

I really like this course!

By omeje d

鈥�

Apr 30, 2023

Awesome and so educational

By P R

鈥�

Sep 2, 2024

probledotabilo@gmail.com

By Kebede D

鈥�

May 30, 2024

Very insightful courses!

By PHUONG V T

鈥�

Oct 21, 2023

Good introduction course

By Deleted A

鈥�

Jun 23, 2023

sangat sangat bermanfaat

By Moinuddin A

鈥�

May 29, 2023

Best Introduction Course

By Abdul W

鈥�

Mar 26, 2023

Very interesting course.

By Md T I B

鈥�

Nov 9, 2022

Nice and Helpful Course.

By Md M R

鈥�

Apr 21, 2023

Very Knowledgeable test

By Hyacinthe N

鈥�

Feb 19, 2023

assez clair maintenant

By Jeanette N

鈥�

Jun 4, 2024

Wonderful Information

By Kalyan C

鈥�

Aug 30, 2023

Very much informative

By Thami M

鈥�

Jun 17, 2023

I enjoyed this course

By 丨爻丕賳 爻

鈥�

Apr 14, 2025

卮賰乇丕 噩夭賷賱丕 賱賰賲 鉂わ笍馃帀

By Brandon G

鈥�

Jun 7, 2024

I really enjoyed it!

By Arzayim X

鈥�

Apr 16, 2024

袗褉蟹邪泄褘屑 啸芯卸邪屑褍褉邪褌芯胁邪

By Ahmed A

鈥�

Nov 12, 2022

fully information...

By Domji E L

鈥�

Sep 13, 2022

Very Imformative!!!

By Eric A

鈥�

Aug 24, 2023

Very informational!

By Az-eddine S

鈥�

Jun 21, 2023

it's very important

By Karam o

鈥�

Sep 25, 2024

Great Career Steps

By jean c r h

鈥�

Jul 17, 2024

Muy bueno el curso

By Chamara P

鈥�

Feb 6, 2024

great explanations

By Mumana A

鈥�

Aug 6, 2023

Very helpful class