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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
159,908 ratings

About the Course

In this course, you鈥檒l be introduced to the world of Information Technology, or IT. You鈥檒l learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what鈥檚 to come in this certificate program. By the end of this course, you鈥檒l be able to: 鈼 understand how the binary system works 鈼 assemble a computer from scratch 鈼 choose and install an operating system on a computer 鈼 understand what the Internet is, how it works, and the impact it has in the modern world 鈼 learn how applications are created and how they work under the hood of a computer 鈼 utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 4, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

AW

May 28, 2023

Learn a lot about the IT Support Fundamentals. Especially the use of different softwares. How to build a computer. Something I always wanted to do and the fundamentals of good customer service in IT.

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3051 - 3075 of 10,000 Reviews for Technical Support Fundamentals

By Javier E A

Mar 18, 2020

For anyone who wants more, they have to become more. This is a great place to start on that journey. I encourage everyone to try this. We can stay relevant in the every changing work force timeline.

By John-Mark U

Sep 14, 2019

I am glad I enrolled and believe at the end of the whole course I will be ready to relaunch my self into the It world, The instructors were very excellent, every one of them many thanks to them all.

By Samuel J

Jun 18, 2019

I think that this is a fantastic course for beginners and people that have been in IT industry that might have forgotten the fundamentals of computing along with customer service and writing skills.

By Timothy M

Jan 3, 2019

I enjoyed this first course of Technical Support Fundamentals. The online labs took a few tries to get going but overall not too bad. I am looking forward to learning more as the lessons progress.

By Constance G

Mar 6, 2018

Being able to set up, install and troubleshoot and use a computer is a valuable tool. This course teaches that and more. The instructors were very knowledable and communicated the information well..

By Joe M

Feb 14, 2018

I've been doing this for a couple of weeks now and love it. I'm still at the part where I know a lot of what is being taught but looking forward to getting to the things I am interested in learning.

By Isaquiel P S D

Jan 24, 2025

Pra mim que estou apreendendo do b谩sico ,me ajudou a entender melhor sobre como funciona a 谩rea de TI, muito obrigado pela oportunidade . Estou em desenvolvimento mas esse conte煤do me ajudou muito.

By Victoria L Q

Oct 26, 2023

It's very-well explained, easy to understand and very encouraging. All the people working at Google made me feel like they were me at some point, very curious and determined to follow their dreams!

By Cindy b

Sep 7, 2023

I had really fun learning from this course I like how everything was n our time and for price of it, its really not bad i learned stuff I didn't know before and I also it refreshed my memory. 10/10

By Nicholas R

Jun 24, 2023

An excellent, simple, and elegant way to teach about the fundamental skills of tech support! I never had any trouble scheduling time to work on this course, despite a busy schedule. Very well done!

By BEN A

Sep 17, 2022

This training has opend up a world of possibilities for me and am going to take my chances and make it better for me and my family and hoping I can make a print on the community.

Thank you Google!

By NDANU B M

May 8, 2022

The couse exposed me to new ideas and creative ways to repond to technical support across the weeks. I am fully equipped with the relevant skills in this course. For a moment I feel like an expert.

By swey T

Nov 28, 2021

This course has given me great skills and I am very proud of the knowledge I have personally acquired through the process. I recommend this to everyone who want to expand his or her knowledge in IT

By Maria F S d A

Aug 15, 2021

I really enjoyed this course, I learned a lot of new things, the tasks were challenging and everything was really well explained. I am really happy that I chose this course to take. Thanks google:)

By Steven F

Jun 10, 2021

I greatly enjoyed this course. I love the content and how it is presented. I look forward to taking more classes in the IT field and getting my certifications. I am excited to be on this adventure.

By Harry C F

Mar 14, 2021

This is a great start for anyone that wants to get into computer technology. It will give you all you need to start building from and allow you to advance at your pace and not some professors pace.

By Erol A

Jan 1, 2021

I really enjoyed this course. Not only did it jump-start my learning process in the world of IT, it revealed to me that I truly enjoy this material. I look forward to taking more courses like this.

By JAMI S V L T

Nov 22, 2020

It's really an awesome course. At first , i really hated IT. But after started this course, i gradually gained my interest in IT. I'll also start learning course 2 of Technical support fundamentals

By Emmanuel

Nov 13, 2020

Best course ever. The course material definitely meets the course objective. Thanks to Google and its IT experts. Now I can dive into the IT world confident that I will grow more after this course.

By Marcus A

Oct 13, 2020

A great course! It is an introduction course, touching on five critical areas of IT. A great starting point from which to go deeper into each area, and I'm glad it was available online and free!

By Jorge L C A

Sep 10, 2020

Fue un curso excelente, adquir铆 nuevos conocimiento, aprend铆 sobre varios temas que aun no manejaba y fue grandioso. Gracias 糖心vlog官网观看 y Google por permitir aprender por medio de la via web virtual.

By Amit K

May 28, 2020

Before taking this course i did not know well about the IT but after taking this course i got to know what IT is and what IT support people do on their everyday job. Excited to learn more about IT.

By Aizel A

May 14, 2020

I learn a lot by doing this course and improve all the past experience that I had in a technical support specialist. I hope with this it's improved my skill and add advantages for my future careers

By ALEX A

May 1, 2020

This course was really helpful, what i like the most is the hands-on. It helps one in grasping whats been taught. Way to go. I am really super excited i made this decision about changing my career.

By Aman G

Apr 29, 2020

This was a awesome fundamental course every should know. learned a lot of new things to know that are necessary for IT professional as well as dealing with daily life problems related to computers.