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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
159,762 ratings

About the Course

In this course, you鈥檒l be introduced to the world of Information Technology, or IT. You鈥檒l learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what鈥檚 to come in this certificate program. By the end of this course, you鈥檒l be able to: 鈼 understand how the binary system works 鈼 assemble a computer from scratch 鈼 choose and install an operating system on a computer 鈼 understand what the Internet is, how it works, and the impact it has in the modern world 鈼 learn how applications are created and how they work under the hood of a computer 鈼 utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AL

Aug 18, 2020

I strongly recommend this certificate to anyone trying to go into the information technology field, very informative. thanks google and coursera for making this available at such a comfortable price.

HM

Dec 28, 2021

This course clarifies everything you need to clear your basics for Technical in IT. Even though I am already in IT Field but i come to know some new methods and techniques for troubleshooting process.

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876 - 900 of 10,000 Reviews for Technical Support Fundamentals

By Travis P

Dec 28, 2022

The course was made so that even those who have almost zero experience can start with the basics, so that was nice to see. Too many courses start with a predetermined level of user knowledge leading the user to fall behind quickly and become frustrated. Thus, ending the course prematurely as a result. This isn't the case here, so that was refreshing to see. Thanks.

By Ruben R O

Nov 6, 2021

Love this couse, it helps me figure out thing I never knew I was going to be able to comprehend and in such an easy manner. It helps me to feel prepare to continue to persue my carrer goals and keep pushing my boundaries. The fundamental couse is the columns of the tech world. Being able to comprehend it makes me feel sure I'll be able to comprehend everything else

By Peter G

Apr 25, 2021

A great starter and most important course. The variety of perspectives proved helpful in understanding how this field of work can impact others while trying to help them or companies. The real world scenarios ties the knowledge and testimonials into seamless learning experience. Looking forward to more knowledge to come my way. Should have done this long ago!

By Mary H R T

Oct 5, 2020

It was a good introduction to IT support. I have a better understanding now of the technical side of IT support as well as the user perspective. It was tough in certain sections but with persistence, diligence and resourcefulness, I was able to finish it. I am coming from an education background and this course is doable even for people who have non-IT backgrounds.

By Amey J

Jun 9, 2020

I really enjoyed learning in this course. I gained a lot of knowledge regarding the fundamentals of computer hardware, software, OS, security and troubleshooting.

I found the Networking part of the course very interesting and also gained knowledge about cracking interviews at the end of the course! I am really looking forward to take up the up coming course as well.

By Vignesh H I

Jun 5, 2020

This is a very useful course to acquire computer hardware, software and networking fundamentals. The use of Cloud Platform for practical assignments is a good way to have practical-based remote learning and can be adopted in schooling, I hope it is adopted this way in the future. Thank you for this course and the great ways adopted to have practical-based learning.

By Juan J S

Apr 26, 2020

instructor explain with visual videos and it is very good to understand as they provide examples easy to follow and to understand. The labs are easy to follow but the only issue is the RDP to connect to the VMachine as I got disconnected every time that I attempted to connect to a VMachine. So I have to use the alternate method of https://www.allmydesktops.com/app.

By David M

Oct 26, 2022

Curso fant谩stico, sou graduando do 8潞 semestre em Ci锚ncia da Computa莽茫o e pude ver um lado mais profissional de todo esse conte煤do e sobretudo ver como isso pode ser visto na pr谩tica com os cen谩rios que te fazem pensar como se ja estivesse diante do problema 茅 um incentivo muito gratificante. Muito grato ao Google e ao 糖心vlog官网观看 por entregar esse tipo de conte煤do.

By Sandra S

May 28, 2022

I learned alot in my first course of the Google IT Support Professional Certification course. The instructors were great ! The content was enough to learn someting in just a few minutes. I would recommend this course to anyone that wants to refresh IT skills or for beginners that want to start in the IT industry. I am excited to take the next course. Thank you.

By Shamim U A

Mar 3, 2018

Google is the most fastest growing information technology company in the world. They have researched and developed this course based on the today's market demand. To became an IT professional, I'm really exited to learning all the necessary things here in this course. and finally, a great opportunity to get the certification from the giant IT company, like GOOGLE.

By Dylan H

Oct 7, 2023

Easy to follow along to with the help of many resources such as videos, documents, and remote viewers that puts you in the shoes of an IT technician with steps to guide you along the way. Thoroughly enjoyed taking this course and learning a LOT of new information in regards to the IT field, computers, and even how to go about applying/interviewing for a position!

By Chace P

Jun 10, 2023

It's the building blocks. Very nice introductory course to get the feet wet and spark the curiosity into the world of IT!! The videos had little quizzes to make sure you're paying attention, the supplemental reading was informative and the VM(virtual machine...learned about that during the course ;) ) they implement really boost the experience. On to course two!

By Courtney S

Dec 16, 2022

There is so much that goes into the world of computers and systems. This course did a phenomenal job of breaking it down and starting from the beginning to allow me to grasp necessary concepts for future lessons. The concepts are all interconnected so that is no easy feat, but they made it easy to understand something that I always thought would be above my head.

By Trevor F

May 23, 2022

I was hesitant to start the IT Support Professional program because I was concered it was well beyond what I knew of PCs and Tech in general. I'm glad I finally started because the Tech Support Fundamental course covered a great deal of what I already new. The course left me with a sense of confidence as I make my into the networking portion of the certification.

By James T

May 6, 2022

If someone asked me did I learn on this course, I can honestly say "Yes I did". The course has structured the humble IT Skills I have aquired in the past. I got a lot from the "Getting Through a Technical Interview Section". It would also be good if there was a Customer Service trouble shooting simulator to use and practice with. Something to google and explore.

By Alexander D

Feb 12, 2020

This course was very helpful. It gave a foundation of IT support. I was very confident with computers and technology before starting this course, but there was a lot of information that I didn't know until taking this course. The lessons were easy to follow and the labs were very thorough giving you lots of instruction and I never felt lost with what I should do.

By Erik D

Nov 4, 2018

This may be slow for folks already doing basic IT, but for those with computer navigational skills this is a great place to start to move forward. Even if you don't have an interest in working in this field, taking this course teaches you how to more effectively troubleshoot and think critically about whatever issues you might come across in your daily computing.

By Anthony R V M

Aug 23, 2020

Es un curso muy informativo y te ayuda a entender mejor el mundo de ser un Especialista en las Tecnolog铆as de la Informaci贸n. Pude entender conceptos como Troubleshooting, Customer Service, Networking, Operating Systems y mucho mas. Recomiendo este curso a todas las personas que desean entran en el mundo de ser un especialista en IT y empezar su carrera en ello.

By Sharjil U

Mar 25, 2020

I think this course is a great refresher and introductory program for those interested in a career in IT. This will serve as a foundation that you can build a more technical skillset on. This program will give you an overview of what a successful, emotionally intelligent IT professional looks like. I am excited to see what else Google and 糖心vlog官网观看 have in store.

By Rodney O C

Nov 18, 2019

Teaching the fundamentals may seem not necessary, but it is the foundation blocks for success in the IT field. Thank you for putting together instructors that are in the field and that can relate to each of us on several levels. The content was refreshing because it allowed me to place what I had already known into context. Looking forward to the next course.

By Subramanya B

Nov 16, 2019

It is extremely well designed course.They have created a very good learning environment.It keeps you engaged all the time and trust me you will never get bored, the lessons are short but precise, the supplementary reading is good.Instructors are cool and friendly.It helped me to clear some of my fundamental doubts.

Its truly an amazing course!!Cheers to Google

By Ramon T

Sep 11, 2018

great intro course for people interested in IT without much experience. Even with all my knowledge as a network administrator, I learned a lot of things I was unfamiliar with with actual application and machine functions. The instructors appeared knowledgeable and the course was paced in a way that did not make me feel like I was out of my depth or overwhelmed

By Amber W

Oct 7, 2020

This is my first time ever trying a course online, my first time really going for my career with something I am passionate about. This course did an amazing job teaching me so many useful things and makes me want to go even further and try completing more courses to get even more knowledge and making my career expand in so many ways. I love 糖心vlog官网观看! Thank you!

By Sanglee N

Aug 26, 2020

This course was great and filled with tons of information that is essential to getting into the space of IT. I've learned a lot and was able to reinforce a lot of the information I knew while I was growing up with the tech. It was amazing to see where we were and where we are now in terms of technology. I highly recommend this course for anyone trying to learn!