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Learner Reviews & Feedback for Introduction to Operations Management by University of Pennsylvania

4.4
stars
2,763 ratings

About the Course

This comprehensive course delves into operations management and process improvement principles and techniques, providing you with the knowledge and skills necessary to identify and eliminate inefficiencies in your organization. You will gain a solid foundation in operations management by analyzing key concepts such as cost-quality trade-offs, the efficiency frontier, and system inhibitors. Get ready to delve into process analysis, where you'll identify and analyze steps in a process, implementing changes for enhanced outcomes. With practical exercises, including creating process flow diagrams and capacity calculations, you'll strengthen your analytical skills firsthand. Experience the power of optimizing flow within operations as you uncover waste sources and design efficient processes for maximum output, reduced costs, and heightened customer satisfaction. An in-depth exploration of Little's Law will equip you to make informed decisions on capacity planning and process improvements, optimizing inventory levels, reducing lead times, and enhancing supply chain coordination. Additionally, you'll learn to effectively manage variability, laying the groundwork for consistent and exceptional quality standards. Statistical analysis, problem-solving methodologies, and real-time information utilization will empower you to tackle issues, find root causes, and foster continuous improvement. Throughout the course, the focus remains on driving improvements and achieving excellence. Analyze, improve, and reimagine how work gets done, armed with the necessary tools and frameworks to enhance work processes across diverse industries. Join this course to analyze, improve, and reimagine how work gets done and to acquire the necessary tools and knowledge to make meaningful improvements in your organization's operations....

Top reviews

KR

Aug 25, 2020

Great Instruction by Prof Christian - very lucid and with real world examples. Learning a business skill is mostly learning observation.. Now I know what to observe when looking for productivity!

RE

Jan 29, 2021

I found this course to be very informational; the practice and homework were excellent to prepare for the exams, and the instructor covered all material in the lectures that was on the exams.

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226 - 250 of 631 Reviews for Introduction to Operations Management

By Brian H

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Nov 4, 2024

Good intro to Operations Management. Enjoyed the instructors perspective.

By Ivan S

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Mar 25, 2019

I am very content with this course. It was to the oint and easy to follow.

By Chirag B C

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Aug 5, 2017

Prof.Christian Terwiesch did a wonderful job in understanding the concept.

By Shreepad P

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Jul 24, 2017

Nice course.Good teaching. Should have included more topics in the course.

By O?uzhan K

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Jul 23, 2024

I have learned a lot from this wonderful, hard, deeply intriguing course.

By amey a

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Jan 17, 2020

The complexities of operations management are explained through problems.

By Raman C

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Jan 14, 2020

I really liked the teaching Process. Also, the course was really helpful!

By AHMED A A

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Apr 15, 2020

Awesome course and really I got lots of valuable info and skills from it

By Sandro K

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Dec 10, 2024

Great course. Gives an excellent overview about operations management.

By Paulino A

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May 1, 2020

Excellent course, it was very clear and the examples were very useful.

By Lu L

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Nov 16, 2018

Good course and good teacher, very useful especially the case studies.

By Ben P

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Apr 21, 2017

Great lecturers! I found the content both interesting and informative.

By kana r

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Feb 21, 2016

wonderful course that initializes the candidate with the needed basics

By 胡若安

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Jan 9, 2018

it is a little bit difficult, but it is worth to learn it. Thank you.

By 郭乐

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Oct 8, 2017

感谢如此高效的教学，感激如此迅捷的邮件回复和鼓励。非常有帮助。对于入门同学而言案例简单易懂，计算实践耐心细致，助教清晰认真，受益匪浅。赞！

By Jalol R

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Apr 27, 2020

Amazing course. I highly recommend to all beginner business leaders.

By Andrés H P C

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Jan 10, 2016

Simply amazing. A completly indispensable knowledge for my business.

By Chong Y T

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Mar 29, 2025

Love the instructor, great sense of humour. Everyone should enroll.

By Neha A

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Jan 5, 2016

very nice course. Got technical insights into operations management

By Himendra J

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Dec 15, 2023

Great introductory course, and Fantastic teacher :-), Danke sch?n

By Shaunak A

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Aug 9, 2018

Excellent Course to Understand the Basics of Operations management

By Tom M

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Mar 19, 2021

Very interesting to get first insights into operations management

By Aashish B

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Mar 20, 2017

Loved the course content, the teaching and the entire experience!

By fakulie a j

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Jan 24, 2016

I love operations Management and i will like to do it for my PhD.

By jackie w

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Oct 19, 2023

I enjoyed how the material was taught. It was very informative.