Amazon Connect flows help companies create, personalize, and automate end-to-end customer and agent self-service experiences across channels. Flows eliminate manual processes while reducing expensive development and operational costs.
Amazon Connect Flows Fundamentals
Amazon Connect Flows Fundamentals
Instructor: AWS Instructor
Access provided by New York State Department of Labor
Gain insight into a topic and learn the fundamentals.
Beginner level
No prior experience required
1 hour to complete
Flexible schedule
Learn at your own pace
What you'll learn
Recognize the Amazon Connect flow types and flow block types.
Explore the Amazon Connect flow designer.
Identify ways to enable additional Amazon Connect functionality with flows.
Recognize flow blocks used for operational process improvements.
Details to know
Assessments
1 assignment
Taught in English
See how employees at top companies are mastering in-demand skills
There is 1 module in this course
Amazon Connect flows help companies create, personalize, and automate end-to-end customer and agent self-service experiences across channels. Flows eliminate manual processes while reducing expensive development and operational costs. In this course, you will learn the benefits, typical use cases, and core concepts of flows. You will explore real-world implementation scenarios and identify key considerations to plan secure and cost-effective Amazon Connect flows implementations.
What's included
1 reading1 assignment
Instructor
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