Now more than ever, corporations are investing heavily in IT. The quality of these investments affect the daily work of millions, yet it鈥檚 not uncommon to see industry surveys where the failure rates for IT projects is over 50%. It鈥檚 possible to do better and it鈥檚 possible to do so consistently. In this two-week course, we鈥檒l step through major challenges within corporate IT and how to address them with the disciplined use of design thinking, Lean Startup, and agile as a team framework.
Customer-Centric IT Strategy
Customer-Centric IT Strategy
This course is part of Leading the Modern Day Business Specialization
Instructor: Alex Cowan
Access provided by New York State Department of Labor
24,911 already enrolled
Gain insight into a topic and learn the fundamentals.
4.6
(671 reviews)
Beginner level
No prior experience required
Flexible schedule
5 hours to complete
Learn at your own pace
98%
Most learners liked this course
Skills you'll gain
Details to know
Shareable certificate
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Assessments
4 assignments
Taught in English
See how employees at top companies are mastering in-demand skills
Build your subject-matter expertise
This course is part of the Leading the Modern Day Business Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
There are 4 modules in this course
To do strategic IT, you鈥檝e got to have a strategy! Ideally, you need one that鈥檚 easy to understand and use as a clear basis for action. That鈥檚 what you鈥檒l learn this week.
What's included
8 videos1 reading1 assignment1 discussion prompt
You鈥檝e learned that being more intentional and acquiring and actionable understanding not just of what users say but of what they do is key to delivering successful IT. Now you鈥檙e going to learn more detail on how to iteratively prototype and test solutions to make sure not just that they don鈥檛 break, but that they deliver superior outcomes.
What's included
8 videos1 assignment
It鈥檚 comforting as it is to believe there are simply 鈥榞ood鈥� and 鈥榖ad鈥� product and technology choices. However, the reality is that you get good outcomes by being able to first diagnose your situation and then pair it with situation-appropriate choices on SaaS products, platforms, and stacks. This week, that鈥檚 what you鈥檒l learn how to do.
What's included
10 videos1 assignment
Two hot topics in IT that just keep getting hotter are: 1) cybersecurity and 2) AI. This week, we鈥檒l focus on the technical and economic fundamentals of both so that you can facilitate shared understanding and informed, intentional decisions with your stakeholders.
What's included
14 videos1 assignment
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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4.7 (143 ratings)Offered by
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671 reviews
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Showing 3 of 671
RK
5
Reviewed on Jun 30, 2021
The examples presented in the course were really helpful in understanding what goes into developing a customer centric IT strategy.
LL
5
Reviewed on Apr 25, 2022
This course was very informative. The way the instructor brought over the lesson was broad in a way one could understand. Thank you so much.
MP
5
Reviewed on Jan 8, 2021
Very good course for jobs related to IT project design and implementation for customers!
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