Conflict Management Specialization

Conflict Management Specialization

Turn Conflict into Collaboration. Learn proven approaches to conflict resolution in three courses.

Instructors: Najla DeBow

Access provided by New York State Department of Labor

34,257 already enrolled

4 course series

Get in-depth knowledge of a subject

4.6

(1,245 reviews)

Beginner level

No prior experience required

4 weeks to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

4 course series

Get in-depth knowledge of a subject

4.6

(1,245 reviews)

Beginner level

No prior experience required

4 weeks to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

Details to know

Shareable certificate

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Taught in English

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Specialization - 4 course series

Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you鈥檒l learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You鈥檒l build skills specifically aimed at managing intercultural conflicts in today鈥檚 global society, and you鈥檒l explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you鈥檒l analyze a specific conflict and outline an approach to management and resolution.

Types of Conflict

Course 15 hours

What you'll learn

Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution.

This course presents the material though video lessons, case studies, and interviews. In each module students will be presented with in-video quiz questions to test their understanding. To further their mastery of the content students will also be asked to complete two peer reviewed assignments. Upon completing this course, you will be able to: 1. Identify the different types of conflict 2. Illustrate the positive aspects of conflict 3. Provide examples of positive ways to deal with conflict

Skills you'll gain

Category: Teamwork

Category: Leadership

Category: Communication Strategies

Category: Employee Engagement

Category: Conflict Management

Category: Problem Solving

Category: Interpersonal Communications

Category: Mediation

Category: Decision Making

Conflict Resolution Skills

Course 24 hours

What you'll learn

Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.

Skills you'll gain

Category: Social Skills

Category: Collaboration

Category: Interpersonal Communications

Category: Mediation

Category: Cooperation

Category: Active Listening

Category: Communication

Category: Conflict Management

Category: Planning

Category: Verbal Communication Skills

Intercultural Communication and Conflict Resolution

Course 37 hours

What you'll learn

Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures. Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored.

Skills you'll gain

Category: Intercultural Competence

Category: Communication

Category: Cultural Diversity

Category: Conflict Management

Category: Communication Strategies

Category: Interpersonal Communications

Conflict Management Project

Course 45 hours

What you'll learn

The capstone project is designed to give you the opportunity to apply what you've learned in Types of Conflict, Conflict Resolution, and Intercultural Communication and Conflict Resolution. In this course you will prepare a conflict management portfolio illustrating the nature of a specific conflict, the different roles of participants in the conflict and the significance of those roles, the perceived incompatible goals, power imbalances, and communication skills needed for the effective management of the conflict.

Upon completing this course, you will be able to: 1. Create a well organized and complete case study 2. Analyze key organizational issues with an integrated action plan for conflict resolution 3. Identify appropriate communication skills needed for conflict resolution skills 4. Present a portfolio that incorporates concepts learned throughout the Specialization 5. Reflect on what you've learned throughout the Specialization