Interpersonal communication is one of the most important management skills: everyday we relate with our bosses, collaborators, customers and colleagues.
Effective Communication for Today鈥檚 Leader
Effective Communication for Today鈥檚 Leader
This course is part of Leadership and Negotiation Skills Specialization
Instructor: Carlos Alberto Tena S谩nchez
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Gain insight into a topic and learn the fundamentals.
4.4
(81 reviews)
Intermediate level
Recommended experience
Flexible schedule
Approx. 25 hours
Learn at your own pace
97%
Most learners liked this course
What you'll learn
Understand the importance of communication in people's lives and thus boost the improvement in our ability to effectively socialize.
Apply communication skills to performance feedback and achieve organizational objectives.
Identify the concept of communication to clarify its importance.
Skills you'll gain
Details to know
Shareable certificate
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Assessments
17 assignments
Taught in English
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This course is part of the Leadership and Negotiation Skills Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
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There are 4 modules in this course
In the first topic of this course, you will study the concept of聽human communication, its importance in people鈥檚 lives, and its application to the environments we move in: family, professional, and social. At the same time, you will learn about聽communication levels, which allow both the sender and the receiver to identify the level we are communicating in order to establish a connection between both parties.
What's included
2 videos16 readings5 assignments1 discussion prompt
This week will cover information on assertive communication, the ability to communicate with messages that are delivered clearly, firmly, directly, and respectfully. The goal is for you to learn about assertiveness, the first communication skill that is the foundation of dialogue, so you can put it into practice. You will also learn a technique that is easy to use, that you can use immediately to deliver assertive messages.
What's included
2 videos9 readings3 assignments1 discussion prompt
This week you will learn essential aspects of the second interpersonal communication skill:聽empathetic listening. One of the most frequent errors when we communicate in work environments is to only pay attention to the technical aspects of the conversation. In other words, we tend to ignore the emotional state or mood of the other person, and this can damage our interpersonal relationship.
What's included
2 videos9 readings4 assignments1 peer review1 discussion prompt
During this last week of the course, you鈥檒l learn more about the third interpersonal communication skill:聽performance feedback. This is a skill that, overall, allows us to聽respond聽to messages from other people; and specifically, can be used as a tool to聽improve performance聽in sessions to establish goals and evaluate performance. In this way, effective leaders increase their ability to direct, guide, teach, and motivate collaborators by correctly using feedback.
What's included
2 videos10 readings5 assignments1 discussion prompt1 plugin
Instructor
Instructor ratings
4.8 (29 ratings)Offered by
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4.4
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Showing 3 of 81
NW
5
Reviewed on Sep 26, 2022
e鈥媥cellent, easy to follow course in the value of communication
MS
5
Reviewed on Feb 28, 2024
It was a very insightfull course. I have learned numerous things about communication to excute ahead. A massive thanks for those who are working to deliver such online services.
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