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Working in marketing can take several different forms. You might conduct customer research, design eye-catching graphics, or develop engaging content鈥攋ust a few areas. Despite all those distinct functions, many workplace skills typically apply to all marketing careers, and strengthening them may make you more successful over time.听聽聽

In this article, we鈥檒l review the top workplace and technical marketing skills and ways to incorporate these key competencies into your resume.

6 workplace marketing skills

You tend to learn workplace skills (sometimes known as soft skills) through experience, and you can apply them to several different tasks and roles. In marketing, six workplace skills will be important to develop and sharpen throughout your career.

Read more: Hard Skills vs. Soft Skills: What鈥檚 the Difference?

1. Creativity

Marketing involves working with ideas鈥攁nd improving them to reach new and existing customers鈥攕o all marketing roles require creativity to some extent. While some roles, like copywriter or social media coordinator, may demand more creativity daily than others, having a strong creative sensibility will serve you well in your marketing career.听

What this looks like:

• Producing short, innovative videos for a new social media campaign聽

• Identifying a new way to conduct market research so your team learns something new about competitors聽

• Finding a new program or tool that will better track customer engagement聽聽

2. Research

Marketers develop savvy campaigns that encourage customers to do something鈥攂uy a product, donate to a non-profit, or add new services to their accounts. Knowing how to conduct qualitative and quantitative research can help you find data that may help inform your team鈥檚 efforts.听聽聽聽

What this looks like:

Using social media listening tools, such as Hootsuite or Buffer, to understand what customers are saying directly about a product

• Conducting market research on a major competitor鈥檚 products聽

• Doing keyword research to make sure your content aligns with user intent聽

3. Listening

In addition to your research about customers, listening to their feedback is equally important: What pain points do your customers experience? What do they most enjoy about your latest products? Listening requires a good degree of empathy and can train you to be more flexible by staying open to suggestions that shift the course of your marketing efforts.听聽

What this looks like:

• Paying attention to the comments customers post on social media聽

• Tracking site metrics to see how much time users are spending on various pages

• Reviewing surveys and other qualitative data for insights聽

4. Communication

Marketers must be excellent communicators in several different ways: with audiences, team members, major stakeholders, and company leaders. Being able to clearly and efficiently communicate with these different groups can not only help you succeed in your various tasks. Still, it may also help you avoid problems arising from poor communication.听聽

What this looks like:

• Responding to customers鈥� complaints with respect and empathy聽

• Drafting emails to marketing team members about an upcoming campaign launch聽

• Leading a presentation to company stakeholders about annual results聽

5. Analytical and critical thinking

Is this marketing campaign going well? Are we reaching our audience in the best way possible? Questions like these arise often in marketing, and you must develop your analytical and critical thinking skills to review your work's impact and adjust it accordingly. Honing this skill can also be helpful regarding trends and whether your company should participate in them.听

What this looks like:

• Comparing social media metrics month by month to determine what type of post does best

• Interpreting user search intent and drafting an article that gives readers something they haven鈥檛 found from competitor sites聽

• Reviewing quarterly marketing campaigns and identifying what could be improved in the聽 future聽聽

6. Collaboration

Marketers collaborate with team members and often with other company members. It鈥檚 not uncommon for marketers to work with software engineers, data scientists, and salespeople, among others, to develop new offerings for audiences or identify solutions to customer issues. When you collaborate well, you actively listen to what others say and communicate efficiently.听

What this looks like:

• Social media team members partner with graphic designers to ensure brand alignment on all posts using graphics or images.听

• Content marketing team members work with product team members to add new features to a company鈥檚 website to provide better information to customers.

• Digital marketing teams work with market research analysts to determine where, geographically, to focus specific ad targets.听聽聽

7 technical marketing skills

Marketing also requires a robust technical skill set. Given the amount of collaboration鈥攁nd, at times, overlap鈥攖hat can occur in marketing, having a well-rounded understanding of the programs and tools other roles use can be advantageous. For starters, it can help you communicate better with other members of your marketing team whose functions are different than yours, and it can also help you move into new or different areas of marketing as your career evolves.

1. Writing

Given the number of marketing areas that require strong writing, your ability to understand messaging on both a broad and sentence level can be a huge help. Even if you don鈥檛 write anything for an audience, this skill can help you contribute more constructive feedback.听聽

What this looks like:

• Drafting copy for social media posts and revising it to fit each platform鈥檚 best practices聽聽

• Writing a long-form blog post about a new product offering

• Reviewing a copywriter鈥檚 new landing page description for brand alignment

2. SEO and SEM聽

Both search engine optimization (SEO) and search engine marketing (SEM) aim to improve website visibility and traffic. Thanks to the growth of digital marketing and e-commerce platforms, understanding either area can help you make more informed decisions about a company鈥檚 web presence, digital content, and customer needs.听

• Key tools: Semrush, Conductor, Yoast聽

Read more: What Is SEO Marketing?

3. CRM and marketing automation

Marketing efforts are multifaceted because marketers engage with customers on multiple channels, including social media, email, and online ads. However, with separate teams typically responsible for those efforts, things can quickly grow tangled without marketing automation or customer relationship management (CRM). This software helps track a customer鈥檚 journey and ensures your team鈥檚 work pays off.听聽

• Key tools: Hubspot, Mailchimp, Constant Contact, Salesforce

4. Content management system (CMS)

Most companies have websites, which means there may be a lot of information spread over hundreds (if not thousands) of pages. A content management system (CMS) helps house all that content so teams can update and add new content. Knowing how to work in some of the more common CMS platforms listed below can be an asset.听

• Key tools: WordPress, Drupal, Contently聽

5. Data collection and visualization

Data tells many stories. Many marketers use data collection and visualization tools to understand everything from competitors鈥� website traffic to customer demographics. Understanding how to analyze data鈥攐r understand the data you鈥檙e looking at鈥攃an help you develop more specific insights and adjust your strategy.听

• Key tools: Tableau, Looker, Zoho Analytics聽

6. Design

Typically, graphic designers and user experience/user interface (UX/UI) designers are required to have design skills, but having a general understanding of things like layout, colour, photo editing, and typography can be a strong addition to your overall skill set if you don鈥檛 work in those areas. You can make informed decisions or offer specific feedback to design teams.听聽

• Key tools: Adobe (Photoshop, Illustrator, InDesign), Canva, Sketch聽

7. Social media

Social media is a major part of any company鈥檚 digital marketing strategy. Understanding the major platforms and the type of content that reaches audiences on each one can broaden your marketing prowess. Beyond that, knowing how to use social media monitoring and listening tools can strengthen your digital skill set.

• Key tools: Sprout, Hootsuite, Buffer

Read more: A Guide to Facebook Marketing in 2025

Put your marketing skills into action.听

Now that you have a better idea about the skills that tend to make marketers more successful, here are a few tips to integrate them into your job search.听

Resumes

Integrate your workplace marketing skills into your 鈥減revious experience鈥� summaries or bullet points. It鈥檚 especially important to show recruiters the impact you had by quantifying your accomplishments. For example, if you鈥檙e applying for social media roles, instead of saying, 鈥淪cheduled social posts on major platforms such as Facebook, Twitter, and Instagram,鈥� go one step further and explain the engagement you achieved due to that work.听

Under the technical skills section of your resume, list the programs, software, and tools you know how to use. Start with the most relevant tools for the job you鈥檙e applying to. For example, if you鈥檙e applying to be a market research analyst, tell recruiters which data analysis and visualization programs you know before listing other technical skills.

Interviews

During an interview, you should mention examples of your workplace skills when you discuss your past experience or answer behavioural questions, such as 鈥淪hare an example of how you worked on a team.鈥� In that case, you could touch on any collaboration you fostered, how you communicated with your team members, and even any creative problem-solving that resulted in more efficiency.

How to gain marketing skills聽

There are many ways you can build鈥攐r strengthen鈥攖he skills you鈥檒l need for a marketing career. Let鈥檚 go over some of the most common options.听

Teach yourself聽

Read up about the latest trends and technologies being used in marketing as a starting point and identify a few new areas鈥攐r tools鈥攖hat might be helpful to learn. Don鈥檛 know where to start? We鈥檝e put together a helpful marketing blog list. You can also finish a . They鈥檙e designed to be completed in two hours or less, and in that time, you can gain a beginner鈥檚 level understanding of programs like or .听

Professional certificates

You can take your learning one step further with a professional certificate. The Meta and Professional Certificates may be two helpful places to start. Over six to seven months, you can build the skills necessary to pursue an entry-level role in either area.听

Degrees

Earning your bachelor鈥檚 degree in marketing can help you gain important skills in several marketing topics and marketing-related topics鈥攁nd a credential often required to advance in certain marketing roles. offers a global perspective on marketing, beginning with general subject courses and moving toward specialized courses.听

Freelance projects

Finding freelance or volunteer projects for local organizations can help you develop the marketing skills to succeed in other full-time roles. Plus, it may be something to add to your portfolio鈥攁 specific example you can show recruiters.听

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