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Working with others鈥攁nd working well with others鈥攊s often a key part of many jobs. People skills, sometimes called interpersonal skills, are important traits you can develop or strengthen to create stronger relationships and improve your work with others. As automation continues to escalate, 鈥渢he need for finely tuned social and emotional skills will rapidly grow鈥� by 2030, according to a recent skills report from McKinsey [闭.听

Use this guide to learn about several important people skills you can build or refine to succeed in your role.听

Why are people skills important?

People skills are typically used in social situations when working with others, whether colleagues, managers, clients, or in some other type of work-related relationship.听

People skills are essential because most people work with others. Even though you may work independently at times, you likely have relationships at work or as part of work. It鈥檚 vital to build and maintain these relationships. Refining your people skills throughout your career can bolster other valuable job skills, such as technical and workplace skills.听聽聽聽

12 people skills to help you succeed in the workplace

The vast majority of people skills are based on emotional or social components. The list below gathers the top people skills with examples of what they look like in the workplace.听

1. Emotional intelligence聽

Emotional intelligence is the ability to understand and manage one's emotions and those of others. Developing greater emotional intelligence can be useful for regulating one's feelings at work and cultivating greater self-awareness, empathy, and social skills.听聽

Emotional intelligence looks like:聽

• Thinking through situations carefully before reacting

• Avoiding judging others聽

• Problem-solving in a way that benefits everyone

2. Communication

Workplace communication varies, often entailing written and verbal efforts and understanding how to communicate clearly and effectively with your colleagues. Being strategic about communicating can lead to smoother interactions and better results.听

Communication looks like:聽

• Listening to and engaging with what others have to say

• Asking questions to gather more information聽

• Being concise rather than over-explaining a message聽

3. Collaboration聽

Teamwork鈥攐r collaboration鈥攊s an essential people skill. Collaboration often means working towards a shared goal, which requires several abilities, including communicating, establishing responsibilities, and managing your time strategically.听

Collaboration looks like:

• Making sure everyone understands the central goal聽

• Establishing communication preferences and methods聽

• Trusting colleagues to do their part

4. Active listening

In the workplace, listening to others and hearing what they鈥檙e saying is important. This skill is especially critical in facilitating strong relationships. With active listening, you should make eye contact, develop thoughtful body language, focus on what the other person is saying, and ask relevant questions.

Active listening looks like:聽

• Concentrating on what someone has to say rather than thinking of your response

• Smiling, making eye contact, or nodding to show engagement聽

• Paraphrasing what someone has said and asking questions to gather more information

5. Flexibility

When working with others, it鈥檚 important to be flexible. Sometimes, plans or projects change, and flexibility can help keep things on track and running smoothly. Being flexible may also mean reprioritising tasks.听

Flexibility looks like:

• Approaching things with an open mind

• Remaining calm when things change

• Developing contingency plans to make pivoting easier

6. Supportiveness聽

Being a supportive colleague, team member, or manager is crucial to building and developing relationships in the workplace. You can be supportive by offering encouraging words or helpful actions, like reorganising a project to distribute the workload more equitably.听聽

Support looks like:

• Checking in with colleagues and seeing how they鈥檙e doing聽

• Offering advice to those open to hearing your perspective聽

• Being positive when listening to others聽

7. Respectfulness

Respecting those you work with, ranging from your immediate colleagues to any outside vendors you may encounter, helps lead to stronger and more positive relationships. Listening to what others say and respecting their perspective, even if you don鈥檛 always agree, creates structured, safe workspaces.听聽

Respect looks like:

• Responding to emails or messages in a timely fashion聽

• Saying 鈥渢hank you鈥�

• Apologising if you do something that hurts or offends someone

8. Patience

Patience can help you do your work with less stress and contribute to teams and projects more smoothly. To cultivate patience, it鈥檚 helpful to recognise when you feel impatient and what may be causing that, and then take steps to develop better structures, organisation, or time management.听聽

Patience looks like:

• Noticing what鈥檚 causing your impatience聽

• Letting things you can鈥檛 control go聽

• Establishing priorities so you can better manage your deadlines

9. Assertiveness

While you should aim to be respectful and supportive when working with others, there may be times you need to be assertive. This skill is more about cultivating confidence and calm so that you can strategically communicate your ideas to others and stand up for what you believe.听

Assertiveness looks like:

• Speaking up when you have an idea, using 鈥淚 think鈥� or 鈥淚 believe鈥� statements

• Making eye contact when speaking to others

• Saying 鈥渘o鈥� when you can鈥檛 handle additional work requests

10. Negotiation

Like assertiveness, negotiating with others鈥攚hich tends to involve active listening and compromise鈥攊s valuable. It can help avoid larger conflicts and is an excellent way to use valuable problem-solving skills.

Negotiation looks like:

• Discussing to facilitate clear communication

• Being honest about your needs or goals聽

• Thinking creatively about potential solutions

11. Conflict resolution聽

Conflict might arise when you work alongside others. Listening to others, hearing what they鈥檙e saying, and identifying a solution to the problem will make for healthier, more long-lasting relationships.

Conflict resolution looks like:聽

• Identifying your emotions聽

• Respecting the other person鈥檚 perspective and how it might differ from yours聽

• Letting things go once you鈥檝e reached a resolution聽

12. Leadership

No matter your role at work, whether an entry-level employee or a manager, developing leadership skills can help you work well with others. Leaders are dependable, organised individuals who listen to what others have to say and communicate clearly and effectively.听

Leadership looks like:

• Approaching work and others positively

• Communicating with others in a timely fashion聽

• Being dependable聽聽

Explore further

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