Aprende a comunicarte asertivamente cuando atiendes clientes en el sector retail. Este curso es ideal para quienes buscan fortalecer su desempe帽o en la atenci贸n al cliente en el sector retail. A lo largo del curso, desarrollar谩s habilidades para manejar la comunicaci贸n no verbal, conocer谩s en profundidad las garant铆as y derechos de los consumidores, y aplicar谩s procedimientos que mejoran la calidad del servicio en retail. Esto te permitir谩 optimizar cada interacci贸n con los clientes, resolver reclamaciones con mayor eficiencia y elevar la satisfacci贸n del cliente.
Conecta de forma efectiva con los clientes de retail
Gain insight into a topic and learn the fundamentals.
Intermediate level
Recommended experience
2 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
Comunicarte de manera asertiva cuando atiendes clientes del sector retail.
Conocer las garant铆as y derechos de los consumidores en retail.
Skills you'll gain
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
1 assignment
Taught in Spanish
See how employees at top companies are mastering in-demand skills
There is 1 module in this course
驴Sab铆as que, de cada 100 clientes atendidos en un d铆a, 40 de ellos reciben informaci贸n incorrecta o son mal gestionados? Esto se debe a la falta de acceso a informaci贸n precisa sobre 谩reas, productos, garant铆as y procesos de la compa帽铆a. Sin embargo, estas cifras pueden reducirse significativamente al mejorar el manejo de la informaci贸n y la comunicaci贸n. Adem谩s, controlar c贸mo hablamos y utilizamos nuestros gestos, miradas y manos al interactuar con los clientes puede prevenir malentendidos y mejorar su experiencia. En este curso, aprender谩s a gestionar eficazmente tu comunicaci贸n verbal y no verbal, adem谩s de conocer las garant铆as y derechos que tienen los consumidores.
What's included
4 videos9 readings1 assignment
Instructor
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