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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,818 ratings

About the Course

There are a growing number of exciting, well-paying jobs in today鈥檚 tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: 鈥� Communication Skills which focus on clear, concise communication and listening. 鈥� Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. 鈥� Problem solving to research an issue and help determine an appropriate resolution. 鈥� Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....
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526 - 534 of 534 Reviews for Customer Service Fundamentals

By Sylesh S

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Jul 26, 2021

I was happy to finish the course but was very disappointed that i did not get a certificate from IBM- Customer engagement specialist Certificate.

By Christine C S

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Jul 14, 2022

Nobody who is paying to take a course should be expected to perform free marketing for you.

By presley

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Apr 19, 2025

all peer reviewed assignments which no one does. Please don't waste your time!

By Usman A

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Mar 13, 2020

Old and rotten techniques are being taught. I request not to take the course

By Zulfiqar A

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Oct 28, 2024

not giving certificate that is the main point

By Folorunsho G O

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Aug 26, 2024

AI grading on module 4 is not functioning

By Jamelia G

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Mar 5, 2022

i complete and it wont move me forward

By Syed U B A

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Feb 23, 2024

I am not interested in this course

By luis f c c

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Jan 27, 2025

this course is so boring