In this course, you'll gain hands-on experience with cutting-edge AI tools like ChatGPT鈥檚 Canvas Mode, Custom GPTs, and Voice Mode to optimize workflows and improve efficiency. Whether you're a customer service professional, call center manager, or AI enthusiast, this course will equip you with the skills needed to integrate AI into your customer interactions seamlessly.
GenAI for Call Centers: AI-Driven Customer Success
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Gain insight into a topic and learn the fundamentals.
Beginner level
Recommended experience
3 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
Analyze the principles of Generative AI and its role in call center operations.
Use ChatGPT鈥檚 Canvas Mode, Custom GPTs, and Voice Mode to automate responses and enhance customer interactions.
Implement AI-driven workflows to optimize call handling, improve efficiency, and reduce costs.
Evaluate AI-driven customer insights to improve engagement and personalize experiences.
Skills you'll gain
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
1 assignment
Taught in English
See how employees at top companies are mastering in-demand skills
There is 1 module in this course
In this course, you'll gain hands-on experience with cutting-edge AI tools like ChatGPT鈥檚 Canvas Mode, Custom GPTs, and Voice Mode to optimize workflows and improve efficiency. Whether you're a customer service professional, call center manager, or AI enthusiast, this course will equip you with the skills needed to integrate AI into your customer interactions seamlessly.
What's included
11 videos4 readings1 assignment4 peer reviews2 discussion prompts
Offered by
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Frequently asked questions
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can鈥檛 afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you鈥檒l find a link to apply on the description page.
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