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Learner Reviews & Feedback for Introduction to Technical Support by IBM

4.8
stars
1,094 ratings

About the Course

Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also hear from experts in the IT industry about getting started in the field and how you can pursue this career without prior experience or degrees. You'll also learn some basics about the technology that technical support professionals use. You will hear from industry insiders about how you can develop a customer support mindset and how to talk with customers and solve their problems. You will gain insights into performance evaluation, career paths, and the industry-recognized certifications that can propel your technical support career forward. You'll then gain a comprehensive understanding of support tools and support channels and how they streamline issue resolution. You will also learn about the importance of Service-Level Agreements (SLAs) and how they contribute to delivering exceptional support experiences. Next you will explore ticketing systems, a fundamental component of modern technical support. You'll learn about their features, benefits, and the lifecycle of a ticket or a support issue. Moreover, you'll immerse yourself in tech support methodologies, frameworks, and the art of effective documentation. The course wraps up with a project that provides you with the opportunity to use a ticketing system hands-on and simulate the work that IT Support Specialists and Helpdesk Technician鈥檚 perform....

Top reviews

TB

Jul 11, 2023

I thoroughly enjoyed taking this course. I am glad there was a simulator included in this course to get a hands-on feel for a ticketing system used by many in the IT industry. Thank you!

MB

Jan 8, 2023

I felt this course was very well organized and was a great introduction to tech support. I will be continuing with the next courses for the IBM Technical Support Professional Certificate.

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By Wendy M L

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Sep 14, 2023

LOVED IT

By Sarvar S

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Jun 5, 2023

good job

By mohammad q

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Feb 22, 2023

prefect

By 脥caro J

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Feb 16, 2023

amazing

By Nouraa A A

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Oct 31, 2024

thanks

By Maria d R M T

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Mar 1, 2023

Genial

By Deivison

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Jul 11, 2024

grato

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Jun 11, 2023

great

By Hamidreza G

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Aug 29, 2022

Great

By Sevinchoy P

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Apr 24, 2025

good

By M峄� L T

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Feb 3, 2025

good

By Speranza N

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Jan 14, 2025

good

By OHUD N D A Z O N D A Z

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Jan 5, 2025

乇丕卅毓

By 枚mer k

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Dec 29, 2024

good

By Setmetov S

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Sep 17, 2024

Good

By MUPPURI N

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Jul 16, 2024

good

By Nitesh K

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Jul 4, 2024

nice

By Mosito M

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Feb 8, 2024

good

By Thomas I E

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Dec 31, 2023

nice

By Muhammad R

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Nov 12, 2023

good

By MUHANNAD B A H

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May 7, 2023

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By angga t

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Jul 28, 2022

nice

By Deleted A

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Dec 15, 2024

top

By Damaurie H

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Nov 6, 2023

yes

By Mohamed Y

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Aug 15, 2022

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