Este curso est谩 dise帽ado para ayudarte a manejar clientes dif铆ciles en el sector retail de manera efectiva. A trav茅s de t茅cnicas pr谩cticas de escucha asertiva y gesti贸n t谩ctica de objeciones, aprender谩s a escuchar activamente, hacer preguntas precisas y ofrecer soluciones r谩pidas. Especialmente dirigido a profesionales de nivel t谩ctico que trabajen en las 谩reas de ventas o atenci贸n al cliente en retail, este curso te permitir谩 reducir la frustraci贸n del cliente y elevar su satisfacci贸n. Con estas habilidades, transformar谩s tu atenci贸n al cliente y fortalecer谩s la reputaci贸n de tu empresa.
Maneja objeciones y clientes dif铆ciles en retail
Gain insight into a topic and learn the fundamentals.
4.9
(10 reviews)
Intermediate level
Recommended experience
2 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
Implementar t茅cnicas efectivas de escucha asertiva y gesti贸n t谩ctica de objeciones.
Aplicar estrategias para manejar clientes dif铆ciles y optimizar la experiencia del cliente.
Skills you'll gain
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
1 assignment
Taught in Spanish
See how employees at top companies are mastering in-demand skills
There is 1 module in this course
Las condiciones actuales del mercado, los avances tecnol贸gicos y el uso de las redes sociales hacen que la informaci贸n est茅 al alcance de los clientes, quienes ahora est谩n m谩s empoderados, tienen mayores conocimientos sobre sus derechos y garant铆as, 隆y est谩n dispuestos a hacerlas valer! Es por eso que, a continuaci贸n, te queremos ense帽ar a manejar clientes dif铆ciles y objeciones en el sector retail. Aqu铆 encontrar谩s t茅cnicas de escucha asertiva que favorecen la atenci贸n de clientes dif铆ciles para lograr comprender y ser emp谩ticos con ellos. Comprender谩s que el escuchar, preguntar, responder y gestionar te permitir谩 estar un paso m谩s adelante en la atenci贸n de clientes.
What's included
4 videos9 readings1 assignment
Instructor
Offered by
Explore more from Business Strategy
- Status: Free Trial
University of Pennsylvania
- Status: Free Trial
CVS Health
Why people choose 糖心vlog官网观看 for their career
Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, 糖心vlog官网观看 is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. 糖心vlog官网观看 allows me to learn without limits."
Open new doors with 糖心vlog官网观看 Plus
Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
Advance your career with an online degree
Earn a degree from world-class universities - 100% online
Join over 3,400 global companies that choose 糖心vlog官网观看 for Business
Upskill your employees to excel in the digital economy
Frequently asked questions
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
You will be eligible for a full refund until two weeks after your payment date, or (for courses that have just launched) until two weeks after the first session of the course begins, whichever is later. You cannot receive a refund once you鈥檝e earned a Course Certificate, even if you complete the course within the two-week refund period. See our full refund policy.
More questions
Financial aid available,