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Learner Reviews & Feedback for Preparing for Your Retail Customer Service Role by CVS Health
15 ratings
About the Course
This course provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you鈥檝e learned in each course.
By the end of the course, you will be able to:
- Create positive interactions with customers
- De-escalate conflict with customers
- Create solutions to customer problems
- Describe the different roles in call center customer service
To be successful in this course, it is recommended that you complete the first three courses in this program.
Top reviews
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1 - 6 of 6 Reviews for Preparing for Your Retail Customer Service Role
By Storm L
鈥�Feb 4, 2025
great course filled with innovative tips on how to improve your customer service skills overall just a great experience
By Sana A
鈥�Mar 18, 2025
"Thank you for the valuable information."
By 袦懈泻芯谢械薪泻芯 袧 袉
鈥�Sep 27, 2024
褔褍写芯懈泄 泻褍褉褋
By Md R
鈥�Jan 10, 2024
The course is great, however, it could have been improved with some scenario based videos and make it more interactive.
By Ryan K D
鈥�Jul 31, 2024
Really short, basic resume information, and waited a long time for peer review to be graded.
By Walaa M A A
鈥�Aug 14, 2025
very useful course