Este curso va dirigido a trabajadores de servicio al cliente y log铆stica, y a cualquier profesional interesado en el supply chain, con particular relevancia para las industrias de retail, manufactura y log铆stica. En este curso, aprender谩s a fusionar el servicio al cliente con estrategias log铆sticas para mejorar la eficiencia en la entrega de productos y fortalecer la cadena de suministro. Explorar谩s c贸mo gestionar inventarios de manera efectiva, reducir los tiempos de entrega y alinear las estrategias log铆sticas con el marketing. Al finalizar, ser谩s capaz de transformar el servicio al cliente en una ventaja competitiva clave de tu negocio, implementando estrategias log铆sticas avanzadas que aseguran entregas puntuales y gesti贸n precisa de inventarios.
(12 reviews)
Recommended experience
What you'll learn
Aplicar estrategias log铆sticas y de servicio al cliente para mejorar la eficiencia en la entrega de productos.
Aplicar t茅cnicas de gesti贸n log铆stica y marketing para mejorar la eficiencia operativa y fortalecer la cadena de suministro.
Skills you'll gain
Details to know
Add to your LinkedIn profile
1 assignment
See how employees at top companies are mastering in-demand skills
There is 1 module in this course
Para abordar de manera integral los sistemas log铆sticos, debemos considerar un aspecto fundamental: el servicio al cliente. Asegurar que el producto adecuado est茅 disponible en el momento oportuno, en la cantidad correcta, sin da帽os ni p茅rdidas y dirigido al cliente indicado son algunos principios de los sistemas log铆sticos que reconocen la relevancia del servicio al cliente. No podemos ignorar la conciencia del consumidor sobre la relaci贸n precio-calidad y la satisfacci贸n de sus necesidades especiales, junto con una alta exigencia de flexibilidad y cumplimiento. Por eso, en este curso, exploraremos el servicio al cliente desde una perspectiva log铆stica, y c贸mo la interacci贸n entre log铆stica y marketing eleva el nivel del servicio al cliente en una empresa.
What's included
4 videos10 readings1 assignment
Instructor
Offered by
Why people choose 糖心vlog官网观看 for their career
Learner reviews
12 reviews
- 5 stars
83.33%
- 4 stars
16.66%
- 3 stars
0%
- 2 stars
0%
- 1 star
0%
Showing 3 of 12
Reviewed on Feb 27, 2025
Excelente curso y temas desarrollados para poner en practica en cualquier empresa y atenci贸n al cliente! gracias
Open new doors with 糖心vlog官网观看 Plus
Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
Advance your career with an online degree
Earn a degree from world-class universities - 100% online
Join over 3,400 global companies that choose 糖心vlog官网观看 for Business
Upskill your employees to excel in the digital economy
Frequently asked questions
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
You will be eligible for a full refund until two weeks after your payment date, or (for courses that have just launched) until two weeks after the first session of the course begins, whichever is later. You cannot receive a refund once you鈥檝e earned a Course Certificate, even if you complete the course within the two-week refund period. See our full refund policy.
More questions
Financial aid available,