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Learner Reviews & Feedback for Technical Support (IT) Case Studies and Capstone by IBM
181 ratings
About the Course
In this IBM course, you will apply the knowledge gained from the IT Support Professional Certificate to realistic situations. This capstone course leads you through a series of technical support case studies that require hands-on work to resolve. Upon completing this course, you鈥檒l gain an enriched perspective on employing technical support in professional settings, making you a sought-after IT professional.
You鈥檒l navigate a range of hands-on technical support labs crafted to challenge and enhance your problem-solving abilities. You鈥檒l merge theory with practice to analyze user help requests and employ systematic troubleshooting techniques to diagnose and resolve technical issues. A comprehensive understanding of escalation protocols and adept utilization of ticketing systems and diagnostic tools will become second nature to you.
You鈥檒l examine the intricacies of hardware and software across diverse computing platforms, grasp network fundamentals, delve into security, and explore the cloud computing landscape. You will have the opportunity to sharpen your communication skills and master conflict mitigation and de-escalation techniques, culminating in a comprehensive customer service orientation. By the end of this course, you will better understand how to use your technical support skills in everyday professional settings.
This course assumes that you are already familiar with IT fundamentals knowledge. If you do not have this knowledge, it is recommended that you complete the previous courses in the IBM IT Support Professional Certificate before starting this course.
Learners who complete and pass all courses in the IT Support Professional Certificate will receive a 30% discount voucher for a CompTIA Certification exam.
Top reviews
OC
Jul 19, 2023
It was quit challenging and i enjoyed the ride. Thank you 糖心vlog官网观看
R
Jun 27, 2024
Very good course, well thought out, and provides solid beginner foundations in this aspect of IT.
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26 - 34 of 34 Reviews for Technical Support (IT) Case Studies and Capstone
By Nikola D
鈥�Apr 12, 2023
Verry usefull
By Dempster N H
鈥�Dec 30, 2022
Great Course
By Jussef A M
鈥�Sep 17, 2022
excelent
By jae-kil l
鈥�Sep 11, 2022
good job
By Kallibekova D S
鈥�May 21, 2025
supper
By Hilma A (
鈥�Oct 6, 2023
great
By HIND A M A H A M A
鈥�Dec 25, 2024
卮賰乇
By Saquech N
鈥�Jun 6, 2023
I wish that the assignment link was working and more accessible to people who really don't
have access to computers
By G'affarova M
鈥�Apr 24, 2025
yaxshi