Learner Reviews & Feedback for Technical Support Fundamentals by Google
About the Course
Top reviews
AR
Nov 14, 2020
El curso te permite iniciar en el mundo de el soporte TI al ofrecerte las herramientas y conocimientos esenciales que colocan las bases para trabajar como profesional del soporte TI. Gracias excelente
SA
Mar 13, 2022
I am very pleased to attend this course. I made a start in the field of IT with this course. Videos and texts are very clear, speakers are very good. Examples from real life are very useful to embody.
351 - 375 of 10,000 Reviews for Technical Support Fundamentals
By Jayzeer B L
鈥Dec 7, 2021
It was mind-blowing and very exciting daily to learn form the pro's and exercise what I learned in quizzes and in daily real life scenarios. I think all part of this course was my favorite since it drives me to be better at it. I'm looking forward for the next courses ahead of me. The challenge was great and I loved it. To 糖心vlog官网观看 , to my beautiful and handsome beloved instructors and google organization. Thank you so much. I'm very grateful for all of you guys. God bless you. This not yet end it's just the beginning :) . I highly recommend this course to everyone especially to IT students and Professional.
By Ashley M
鈥Aug 21, 2024
I've taken a program before that should've led me to get Fundamentals+ and A+ but I learned nothing from it. This course was set up so thoughtfully and strategically that I truly feel I retained the information and have the urge and motivation to keep going! I would recommend this course to anyone who has any interest in tech! The courses I took on a diff site made me doubt myself and start to wonder if I could actually get where I wanted in the IT world and this one was a complete turn around. It re-instilled the faith in myself and fed my hunger to learn just enough to keep me wanting to know more. Thank you!
By Vincent M R
鈥Oct 7, 2020
This Course is an efficiently paced course with indepth examples and tools that help you learn and better understand concepts in IT and more. Most concepts being taught are compressed into short videos where practically every second counts. The upside of this is you get to the meat of the lesson very quickly. The downside of this is that there are points in which you may feel overwhelmed by the sheer amount of teminologies being thrown around. But self-pacing quickly works around the problem of not understanding terms. And you can always take down notes and do research on things you don't completely understand.
By Lorenz A
鈥Jun 16, 2023
A great course to get your feet wet in the world of IT, however it's just what the title says, "Fundamentals". If you are already familiar with computers or involved in more indepth IT work, it may lack in adding to your knowledge. As someone who has dealt with computers since childhood, there was value in refreshing myself in basic concepts and also better understanding things I do in practice but never articulated. Overall, it's a great introductory course that someone completely new would not overwhelmed by and helps gives a enough IT exposure to someone who is still deciding if the field is right for them.
By Deborah F J
鈥Apr 25, 2021
I thoroughly enjoyed this course. I spent years working in private sector, then many more years working in the public sector. This course brought a lot of clarity to work I've done, even though I was not working as an IT professional. I appreciate the time, effort, pace and overall sequencing of the course content. Every instructor was excellent, clear, understandable and reassuring. It was not nearly as difficult to comprehend, follow along and complete the course, as I thought it might be. I look forward to diving into the next course, because I am encouraged by my progress in this first experience.
By Simone O
鈥Dec 7, 2021
Esse curso foi muito interessante e instigou munha vontade de conhecer mais a fundo tudo que existe em rela莽茫o ao mundo da tecnologia. Infelizmente s贸 tenho uma ressalva quanto a organiza莽茫o do mesmo, desde o in铆cio do curso venho solicitando corre莽茫o do meu nome m谩s at茅 agora n茫o houve solu莽茫o por parte do apoio ao aluno. N茫o posso imprimir o certificado pois est谩 com outro nome. Mesmo assim, continuarei fazendo o segundo curso da s茅rie de quatro curso pois estou muito empenhada em me especializar nesta 谩rea. Grata Google, pela oportunidade de fazer pare dessa fam铆lia t茫o especial.
Simone Pedro de Oliveira
By MK S
鈥Jun 28, 2021
I feel like this was definitely a good introduction to what the IT Tech Support role entails. This course will really just introduce you to the basic concepts and problems you will face but doesn't overload you too much with the more advanced issues. It's like Elementary school for IT, while it helps teach you the basics it doesn't necessarily give you all the tools and skills to handle the real world problems IT Support deals with. I'm looking forward to continuing the course after the Tech Support Fundamentals and hope they'll be able to give me the advanced skills I would need to be hired in this field.
By A01- C
鈥Jan 24, 2021
Simply amazing! What a great and transparently easy to grasp job you've done! I've liked Google since the beginning but now, I respect and admire your work, your culture, your job and your "everything to it" deal. Because it's the "everything to it" deal that makes things happen. How many takes for each class to be shot, how many revisions until each class was written and approved. How much planning? How many people involved investing their degrees, names, faces and careers? And probably one million other things. Thank you Google! Thank you so much! As far as 糖心vlog官网观看, I've loved them for a long time now.
By N.E.
鈥May 14, 2022
I really enjoyed this course, it helped shed some insight into some of the basic fundamentals of IT and what one can expect if they choose to pusue a career in this sector. With that said, the quizzes, labs and other assignments were really great and for the most part easy to navigate and complete. The content and tools involved in this course really helped me gather a better understanding not only into the IT industry but into the technology field in general. Overall I would highly recommend this course to anyone considering a career move into IT but wants some basic insight as to what it might entail.
By A. P
鈥May 25, 2022
This is definitely the way to learn! I have enjoyed the course very much, and have taken pages and pages of notes to which I can refer back and review all I have learned. I love the way the course is broken down into smaller bits that are not overwhelming all at one time. I can stop and make sure I understand a topic before moving on, and I can find chunks of time throughout the day to spending learning more. The instructors are superb, engaging, and make me feel they are rooting me on and want me to succeed. I have been involved with many different types of schools over the years, and this is the best.
By Tang H W
鈥Oct 5, 2022
Hi, throughout the course of technical support fundamentals, it gives me lots of useful information of different areas, such as IT support, Hardware, software, operating system, networking and troubleshooting methods.
I think the most difficult part is to handle troubleshooting. Since there are various questions raised from users, if you don鈥檛 have good documentation. You will spend a lot of time. I hope I can tackle the problems with my basic IT knowledge.
I want to take the next course in the IT Support Professional Certificate. Thank you very much Google! I also want to be one of your favorite staff.
By Ogonna A
鈥Jun 30, 2023
I enjoyed the flow of all tutors... it felt like they recorded together. lol. It was fun, educating and inspiring how freely they shared their personal experiences.
I stumbled on a "slope" while navigating the assignment for module 5, prior to this course, i would have run off at that point or find someone to help... But, because i understand now that failing is learning in itself in this exciting field, I kept trying and reading (learning, unlearning & relearning) instructions over until I figured it out. I believe that with this new knowledge from this course, I am ready to explore the world of IT.
By Thomas D
鈥Dec 6, 2022
This course was an amazing course for anyone seeking to begin a career in IT. It covers a wide variety of different IT topics and fundamentals. 10/10 I completed a 4yr vocational certificate in IT about 9 years ago, and have just recently applied to WGU for their IT Bachelor program. This course was the perfect refresher to get back on the wagon and after a long hiatus begin working towards a degree in IT. I recommend this to anyone interested in seeking a career in IT, and even for those who just want a better foundational understanding of how computers and the IT work. All around incredible course.
By Ernesto C L
鈥May 27, 2022
Buena tarde, buen d铆a. La verdad los invito a que se den la oportunidad si tienen mucho de haber egresado de una carrera universitaria, est谩n estudiando, est谩n por graduarse de iniciar tomando est谩 certificaci贸n para estar mejor preparados para un empleo ya que es muy dif铆cil poder calificar a un empleo. Se agradece al equipo de 糖心vlog官网观看 junto con Google para poder hacer esto m谩s f谩cil de entender sin importar la edad que tengas no es impedimento para llevar a tu ritmo est谩 preparaci贸n, si tomas este curso muy probablemente puedes ampliar tu panorama y animarte a seguir estudiando. Gracias por todo.
By Candice R
鈥Jul 12, 2018
I think that this platform for learning is great and I'm interested in learning more and completing the program. Throughout the first part there were some obstacles to get over, but they were accomplished. I thank the support department for their help when needed. I didn't like that I wasn't aware of not getting my peer response completed in week 2 when I had thought I was done because I chose the virtual build and didn't see an option to grade others? Not sure what happened, but I know I wouldn't of moved forward if I knew that it wasn't completed. Overall I'm excited and ready for my next course.
By Ezequiel C
鈥Apr 1, 2021
The course has a lot of content it is brief and concise. From my side I already have knowledge about everything mention in the course but it worked really well for re-cap. The content of the course appear to me a bit to much for beginners with not much technology background, since beside everything is really well explained, at demonstrations like the SSH ones, there are few steps that are not mention, yet done by the teacher that may get starting people a little bit confuse. But hey, it is overall really good and I've loved the Link to additional reads. overall it is a great work thank you guys.
By Thomas W
鈥May 17, 2020
The course was a great introduction to I.T. support. The concepts were explained in a way that made it easy to understand and the length of the videos was perfect. The instructors were great and were easy to follow. The only improvements I would make to the course would be to re-film the areas where there were errors. Before I took this course I had read reviews of it where people were stating it was a joke because of the amount of errors contained within it. I would like Google Cert to be regarded highly within the industry and fixing the errors, however small, would go a ways to achieving this.
By Sainihar P
鈥Jan 16, 2023
I have enjoyed learning from this course. All my teachers were really helpful and their personal experiences have been added strength to the course. As a fresher I'm really not sure if the rating I gave was good enough because the experienced could have known what exactly was taught in this course. Their rating would have been different I guess. But, there was one thing that nagging me , if there was real time examples for some topics would have been really great. I have made a comment on those topics after the class. Rest, I loved it and this course was awesome. Thank you @Google and @糖心vlog官网观看.
By Kerrance W
鈥Jun 21, 2018
This course was a delight to take. I have always had a passion for IT, but never really completed my formal training. Part of the problem was I could not find the time to take classes at the local trade school. This certificate not only taught me a nice overview of technical support, it has a very flexible schedule that allowed me to complete it on my own time. The lectures are parsed out in a way that is very easy to comprehend. The instructors are also very animated, and that plays a key role in making the information fun and interesting. I look forward to writing my review of my next course!
By Chad L
鈥Aug 21, 2024
As an IT support specialist in an elementary school, this course has been incredibly valuable in expanding my understanding of various aspects of IT. It has provided me with deeper insights into best practices, troubleshooting techniques, and documentation processes that are essential in my role. The knowledge gained from this course not only enhances my ability to support our school鈥檚 technology needs but also equips me with the skills to handle a broader range of IT challenges effectively. This will ultimately help me contribute more to the smooth operation of our school's IT infrastructure.
By Rohit D
鈥Aug 6, 2021
I just loved learning through this course. This course is very basic and a beginners guide towards someone seeking to IT.
Everything in this course was explained in easy and understandable graphics. And its good if your steeping your foot into IT. i have finished my first ever course in the (GOOGLE IT PROFESSIONAL CERTIFICATE) and ready to move on for further courses. All the lectures and video modules are graphically presented, just want to add a touch up here "It'll be better if you provide more and more graphics in the networking module as it goes hard to understand for the beginners level"
By Steve G
鈥Apr 1, 2021
I am very impressed with this course. I have a degree in IT but currently, I wok in HR. My hunger of IT has never left but I need to refresh and enhance my knowledge. Thus far, have covered several concepts that will serve to reconnect me to my IT roots. I cannot wait to dive into the other courses and share as much as I can with my fellow classmates. I believe that no matter what aspect of IT one chooses as a career, it is important to have the technical support fundamentals because ALL IT professionals are seen as thee "go to" person irrespective of their chosen field.
Thank you 糖心vlog官网观看!
By Rownok R
鈥Aug 18, 2020
I've taken a few courses in 糖心vlog官网观看 so far and I think this was the best one. The course was very well organized and explained complicated things in a simpler manner. I think everybody should take this course. At first I was confused whether to enroll in this course or not. I thought this introductory fundamental won't be that much of a deal. But to my utter surprise I found out that I learned so many things. There are so many IT terms we use everyday not knowing what that means or what that does. This course described many of those basic terms which were very essential for anyone I think.
By Kasha W
鈥Feb 22, 2022
Honestly one of if not the best format of learning I have ever had the opportunity to be a part of. Being taught somewhat advanced concepts by experts in said field is amazing because they are able to relay the curriculum in a way that is information heavy but not overwhelming. The instructors make sure you know the absolute essential concepts and how to apply them effectively. They actively helped me engage in critical thinking whether that be through testing scenarios or personal anectdotes. I highly reccomend taking this course and seeing what else google has to offer you! Bless you all
By Alejandro P A
鈥Oct 12, 2020
I came to the course with some background in IT and other types of technology. Being it a beginners course, a good part of the information was just refresher for me. However, I could appreciate how the methodology would absolutely help someone with no previous knowledge of IT, to understand the basics and confidently talk about it. I found the practical quizzes especially useful for this. Additionally, and since the course is oriented towards IT Support, I did learn some important things about customer service and self promotion that will come in handy in future endeavours. Recommended.