The Call Center Customer Service course requires a practical skill set of data entry and organization of information/resources. In addition, communicating with only the voice uses a wide range of communication skills. This course will provide you with practical experience in data entry and customer privacy, and the opportunity to evaluate sample interactions between a call center customer service representative and a customer. You will also have the opportunity to respond to sample calls where you can demonstrate great customer service. -By the end of the course, you will be able to: -Create positive interactions with customers -De-escalate conflict with customers -Create solutions to customer problems -Describe the different roles in call center customer service To be successful in this course, it is recommended that you complete the two courses in this program.
Introduction: CVS Health Customer Service Professional Certificate
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Skills You'll Learn
Inbound Calls, Customer Inquiries, Time management, Customer Service, Greeting Customers, Personal Development, De-escalation Techniques, Emotional Intelligence, Problem Solving, Call Center Experience, Performance Metric, Customer Complaint Resolution, Teamwork, Verbal Communication Skills, Communication, Data Entry, Growth Mindedness, Customer Data Management
Reviews
4.7 (83 ratings)
- 5 stars86.74%
- 4 stars4.81%
- 3 stars4.81%
- 1 star3.61%
ER
Aug 16, 2024
It is very informative for my advancement in my future career.
SS
Feb 17, 2024
An interesting and educating course everyone should try
From the lesson
Introduction to Call Center Customer Service
Taught By
Cory McLaren
Customer Service Expert