The Call Center Customer Service course requires a practical skill set of data entry and organization of information/resources. In addition, communicating with only the voice uses a wide range of communication skills. This course will provide you with practical experience in data entry and customer privacy, and the opportunity to evaluate sample interactions between a call center customer service representative and a customer. You will also have the opportunity to respond to sample calls where you can demonstrate great customer service. -By the end of the course, you will be able to: -Create positive interactions with customers -De-escalate conflict with customers -Create solutions to customer problems -Describe the different roles in call center customer service To be successful in this course, it is recommended that you complete the two courses in this program.
Introduction: De-escalation
Skills You'll Learn
Inbound Calls, Customer Inquiries, Time management, Customer Service, Greeting Customers, Personal Development, De-escalation Techniques, Emotional Intelligence, Problem Solving, Call Center Experience, Performance Metric, Customer Complaint Resolution, Teamwork, Verbal Communication Skills, Communication, Data Entry, Growth Mindedness, Customer Data Management
Reviews
4.7 (83 ratings)
- 5 stars86.74%
- 4 stars4.81%
- 3 stars4.81%
- 1 star3.61%
ER
Aug 16, 2024
It is very informative for my advancement in my future career.
SS
Feb 17, 2024
An interesting and educating course everyone should try
From the lesson
De-escalation
This week you learn how to handle a customer interaction when it gets tricky. You learn how to de-escalate a difficult situation and when you need to escalate the call to someone else on your team.
Taught By
Cory McLaren
Customer Service Expert