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Are you interested in becoming a proficient and sought-after IT professional? Are you currently or do you plan to pursue a career in an IT support, network technician, or other IT-related role? This IBM course, designed for individuals with IT Fundamentals knowledge, is part of a series of courses that will help you prepare for the CompTIA Core 2 Certification exam. You will gain a solid foundation in operating systems, IT support best practices and procedures, and the skills necessary to excel in an IT role. You will delve into the world of operating systems, exploring the editions of Microsoft Windows, Apple macOS, and Linux. You will gain a solid understanding of these OS installation and update processes and practical insights into their unique features and functionalities. With hands-on labs and activities, you will learn to navigate and use standard features and commands across various OSs, discover the power of command line and console tools, and explore security measures, including firewall configuration, SOHO router security, and data destruction to ensure the security of networks and mobile devices. Through instructional readings and videos, you will be introduced to fundamental IT support best practices, how to diagnose and troubleshoot common PC, mobile, and security issues, and how to mitigate the impact of malware on systems and networks. This course uniquely blends theory with practical labs and activities, preparing you to excel in your IT support role.