In this course, you will explore how to develop agile business strategies focused on delivering value to customers in dynamic markets. You will learn techniques to foster customer-driven innovation, incorporating customer insights into strategic decisions and product development. Additionally, the course will focus on creating customer-centric organizations that are agile, responsive, and capable of evolving with market needs. This course is perfect for leaders and product managers looking to improve customer engagement through innovation. No prior experience in customer strategy is needed, though a background in business leadership will be beneficial.
Customer-Centric Innovation
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Skills You'll Learn
Innovation, Customer experience strategy (CX), Market Intelligence, Customer Insights, Customer Analysis, Business Strategies, Agile Product Development, Business Strategy, Customer Engagement, Consumer Behaviour, Market Dynamics, New Product Development
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From the lesson
Customer-Centric Innovation
In this module, you will learn how companies can build greater customer-centricity, speed, and flexibility into their DNA, allowing them to out-innovate the competition and thrive in the 鈥渁ge of agility.鈥�
Taught By
Duke Corporate Education