Participants will learn to optimize operations, enhance productivity, and address real-world challenges through strategic planning and effective implementation. The curriculum combines theoretical knowledge with practical applications to equip learners with the skills needed for successful operations management in various industries.
Operations Management, Service Management, Lean Six Sigma, Process Analysis, Process Improvement, Operational Efficiency, Organizational Strategy, Continuous Improvement Process, Strategic Planning, Quality Management, Operational Performance Management, Business Operations, Capacity Management, Lean Methodologies, Revenue Management
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From the lesson
Week 3 - Service operations management
Value prism helps design and manage resources in service operations; Queuing theory helps design service systems; Revenue management helps define pricing and capacity allocation decisions in services; the 5-gap model allows for identifying the root causes of service problems