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Generative AI is transforming how customer service teams proactively interact and support their customers. Customer or IT support professionals and managers who can leverage generative AI (GenAI) are in high demand, and this course gives you sought-after GenAI skills businesses need. During this course, you鈥檒l discover how GenAI can transform customer interactions and streamline support processes. You鈥檒l learn to automate responses, create FAQs and user guides, enable multilingual support, and optimize the support lifecycle using generative AI. Plus, you鈥檒l get hands-on using generative AI tools to craft tailored prompts for specific customer needs. You鈥檒l look at how to develop and use AI-driven chatbots for inquiries and knowledge management. You鈥檒l learn how to use GenAI to support key support processes such as Standard Operating Procedure (SOP) documentation, sentiment analysis, and proactive support through behavioral insights. In addition, you鈥檒l examine ethical considerations, challenges, and best practices for AI integration in customer support. Boost your customer or IT support career with in-demand generative AI skills. Enroll today to enhance your resume and stand out to employers.