In this course we will examine the changing role of the consumer in healthcare. Consumers are asking for more accountability in how healthcare is delivered and paid for. Healthcare professionals must make sure that they are delivering high quality, personalized care. Some of the topics we'll cover are: the healthcare ecosystem, new technologies in healthcare, the development of new payment models, change management in healthcare, data analytics. By the end of this course, you will be able to: 1. Explain the new role of consumers in healthcare delivery in order to respond to the demands in this changing industry 2. Identify the key players in the healthcare ecosystem 3. Describe how the healthcare system operates and its impact on consumer-driven healthcare. 4. Articulate the challenges facing consumers and providers in order to find potential solutions for these challenges.
Course Overview
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Skills You'll Learn
Innovation, Healthcare Industry Knowledge, Emerging Technologies, Health Systems, Health Policy, Payment Systems, Customer experience improvement, Consumer Behaviour, Data-Driven Decision-Making, Health Care Administration, Change Management, Health Care
Reviews
4.5 (83 ratings)
- 5 stars66.26%
- 4 stars21.68%
- 3 stars8.43%
- 2 stars2.40%
- 1 star1.20%
AC
Oct 7, 2020
I enjoy this course too much. It's easy to understand the basic of healthcare model.
VJ
May 29, 2020
Very good course with nice, comprehensible lectures and study material.
From the lesson
Consumerism in Healthcare
Welcome to Healthcare Consumerism and Implication for Care Delivery. In this first week we will look at an overview of the evolving role of healthcare consumerism and the driving forces behind it.
Taught By
George 鈥淩uss鈥� Moran
Executive Professor