This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In addition, you will take your knowledge into the community to observe and evaluate interactions at any business that provides customer service. You will rate interactions by distinguishing between successful interactions and interactions that need improvement interactions as each type of interaction is presented. By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Process retail transactions in real-world situations - Describe the different roles in retail customer service To be successful in this course, it is recommended that you complete the first course in this program.
Course Overview: Interacting with Customers
Skills You'll Learn
Transaction Processing, Upselling, Empathy, Professionalism, Customer Relationship Building, Time management, Customer Service, Customer Engagement, Greeting Customers, Retail Sales, De-escalation Techniques, Cross Selling, Retail Store Operations, Conflict Management, Company, Product, and Service Knowledge, Verbal Communication Skills, Product Knowledge, Communication, Social Media
Reviews
4.7 (61 ratings)
- 5 stars85.24%
- 4 stars8.19%
- 3 stars3.27%
- 1 star3.27%
J
Jun 27, 2024
It was a great course especially the examples of deescalating and showing empathy.
SR
Aug 14, 2024
Great detailed information to assist the customer service rep!
From the lesson
Welcoming Customers
In week one of this course, you learn how to welcome customers by greeting them when they come into the store and also when they leave. You learn how to create positive interactions with customers and interact with potential customers.
Taught By
Denielle Booth
Customer Service Expert