Embark on a transformative journey in IT Service Management with our comprehensive program focusing on ITIL V4 Management and Practices. This course is designed to elevate your expertise in ITSM, providing advanced strategies to excel in today's dynamic digital landscape. Delve into critical aspects such as architecture management, Continual Improvement practices, and information security management to ensure robust IT service delivery. Explore essential management practices including change, risk, and financial management, alongside effective strategies for supplier and talent management. Through theoretical exploration and practical examples, gain comprehensive insights into service management and technical management aspects, empowering you to drive organizational success and innovation. Target Learners: 1) IT managers 2) Service delivery managers 3) IT project managers 4) IT professionals involved in service delivery and support Pre-requisites: 1) Basic understanding of IT Service Management concepts 2) Familiarity with IT infrastructure and operations
The Role of Deployment Management in Service Delivery
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Skills You'll Learn
Security Management, Release Management, Information Technology Architecture, IT Security Architecture, Service Management, Enterprise Architecture, IT Service Management, Problem Management, Change Control, IT Management, Information Technology Infrastructure Library, Incident Management, Risk Management Framework, Capacity Management, IT Infrastructure
Reviews
5 (63 ratings)
- 5 stars100%
RC
May 23, 2025
An efficient primer on ITIL 4鈥檚 framework. The quizzes reinforce learning, though deeper dives into service value streams would be beneficial.
VK
May 3, 2025
Great for certification prep鈥攕implifies ITILv4鈥檚 key concepts, though real-world examples would strengthen practical application.
From the lesson
ITIL Technical Management and Practices
Taught By
EDUCBA