In this course, you will learn important language to describe how you shop, review what you鈥檝e bought, and assist customers. Learning activities in this course will take place on Voxy, an engaging language learning platform that automatically adapts to your current level and your performance across reading, listening, speaking, grammar, and vocabulary skills so that every lesson is optimized for rapid improvement. Each week is made up of engaging, short, task-based lessons that can be done anywhere, anytime. Lessons include content from the real world, so you will learn from real conversations and emails between customers and colleagues asking questions and giving opinions about shopping. By the end of the course, you will be able to discuss just about any kind of shopping experience.
Introduction to Contacting Customer Service
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Skills You'll Learn
Language Learning, Telephone Skills, Customer Inquiries, Business Writing, Customer Service, Retail Sales, Oral Comprehension, English Language, Grammar, Vocabulary, Customer Complaint Resolution, Writing, Oral Expression, Communication, Product Knowledge, Verbal Communication Skills
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From the lesson
Contacting Customer Service
This week, you will look at how to use phone calls and emails to provide customers with both general and specific information and resolve their problems.
Taught By
Rebecca Payne-Passmore
Director of Content and Learning Design
Dr. Katharine Nielson
Chief Education Officer