Unlock your potential in the world of luxury hospitality with the EDHEC x SHMS Luxury Hospitality Certificate鈥攁 prestigious program blending academic excellence and real-world expertise from two top institutions: EDHEC Business School (France) and Swiss Hotel Management School (Switzerland). This immersive program is designed to give you a deep, hands-on understanding of luxury hospitality management through: 鉁� Expert-led insights from industry leaders 鉁� Interactive role-plays, serious games & case studies 鉁� Engaging multimedia content & dynamic animations Whether you're looking to advance your career, refine your skills, or break into the luxury hospitality industry, this certificate provides the cutting-edge knowledge and practical know-how to set you apart. 馃帗 Earn the prestigious EDHEC x SHMS Luxury Hospitality Certificate and elevate your expertise in the world of luxury hospitality. 馃殌 Join us and take your first step toward excellence!
Service Excellence
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Skills You'll Learn
Corporate Sustainability, Customer Insights, Customer experience improvement, Customer Service, Consumer Behaviour, Hospitality Services, Hospitality Management, Guest Relations, Customer Complaint Resolution, Leadership, Hospitality, Leadership Development, Operational Excellence, Verbal Communication Skills, Personalized Service
From the lesson
Delivering Exceptional service
Taught By
CERVELLON Marie-C茅cile
Claire Jollain