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Service Quality

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Skills You'll Learn

Six Sigma, Process Control, Program Management, Lean Manufacturing

Reviews

4.6 (1,184 ratings)

  • 5 stars
    75.59%
  • 4 stars
    17.82%
  • 3 stars
    3.20%
  • 2 stars
    1.18%
  • 1 star
    2.19%

DD

Jul 14, 2021

Excellent course on operations management. Greatly explained how traditional quality control measures were still used today and improvised to modern manufacturing environment.

GA

Oct 2, 2017

Great course . Thanks Gopi Sir for this wonderful presentation . Anova and regression concepts - were not completely clear,, rest all concepts were very clear and concise.

From the lesson

Infrastructure for Organizational Learning

In this module, you will learn about the connection between product quality and process quality, and how to put in place an organizational infrastructure for continuous process improvement.

Taught By

  • Gopesh Anand

    Gopesh Anand

    Professor of Business Administration and Area Chair for IOSA and William N. Scheffel Faculty Scholar

  • Ujjal Kumar Mukherjee

    Ujjal Kumar Mukherjee

    Associate Professor of Business Administration

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