This course provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you鈥檝e learned in each course. By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Create solutions to customer problems - Describe the different roles in call center customer service To be successful in this course, it is recommended that you complete the first three courses in this program.
Capstone Project Instructions
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Skills You'll Learn
Conflict Management, Professionalism, Interviewing Skills, Customer Complaint Resolution, Keyword Research, Customer Service, Problem Solving, LinkedIn, Verbal Communication Skills, Communication, Call Center Experience
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From the lesson
Capstone Project
This week you apply all the skills you have learned throughout the entire program to a project involving real-world scenarios.
Taught By
Cory McLaren
Customer Service Expert