This course provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you鈥檝e learned in each course. By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Create solutions to customer problems - Describe the different roles in call center customer service To be successful in this course, it is recommended that you complete the first three courses in this program.
Introduction: CVS Health Customer Service Professional Certificate
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Skills You'll Learn
Conflict Management, Professionalism, Interviewing Skills, Customer Complaint Resolution, Keyword Research, Customer Service, Problem Solving, LinkedIn, Verbal Communication Skills, Communication, Call Center Experience
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From the lesson
Career and Job Search Information
This week you learn about the hiring process for a customer service position as well as how to find jobs to apply for. You also learn how to create a resume and how to prepare for your job interview.
Taught By
Cory McLaren
Customer Service Expert