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Course Description: This course offers a comprehensive introduction to Quality Improvement and Management, covering fundamental concepts, advanced techniques, ISO standards, and strategies for enhancing customer satisfaction. It is designed to equip participants with the knowledge and skills necessary to implement quality improvement principles effectively in various settings. Learning Objectives: By the end of this course, you will be able to: Apply foundational principles of quality improvement and management by analyzing, evaluating, and implementing quality enhancement strategies. Utilize advanced quality improvement tools and techniques, such as the PDCA cycle and Statistical Process Control, to identify areas for improvement and implement sustainable solutions. Interpret and implement ISO 9000 series standards to ensure compliance and enhance organizational processes and performance. Enhance customer satisfaction by synthesizing feedback, translating it into actionable improvements, and fostering a customer-centric culture within the organization. Target audience, this course is suitable for- Manufacturing, Quality, Production, QA, and QC Engineers interested in enhancing product/service quality. Lean management students and quality enthusiasts seeking expertise in Quality Improvement and Management. Professionals aiming to deepen their knowledge and practical skills in quality management. Please note: This is an introductory level course designed to provide skills and knowledge in Quality Improvement and Management but does not guarantee job placement.