The Retail Customer Service course examines the day-to-day tasks that will be tackled in a retail customer service setting, including advanced skills such as returns and exchanges. You will apply guidelines for transactions such as sales, returns, exchanges, and data entry for customer information in real simulations. You will also observe the skills within a retail community location, evaluating the types of tasks observed and shared with a group of peers. You will complete sample transactions for peer evaluation, ensuring all steps are executed and excellent customer service is provided during any transaction. By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Process retail transactions in real-world situations - Describe the different roles in retail customer service To be successful in this course, it is recommended that you complete the first two courses in this program.
E-Commerce Defined
Skills You'll Learn
Transaction Processing, Customer Relationship Building, Professionalism, Customer Inquiries, Time management, Customer Service, Greeting Customers, Retail Sales, Cash Register Operation, Order Management Systems, Retail Store Operations, Inventory Management System, Payment Processing and Collection, Teamwork, Point of Sale, E-Commerce, Communication, Data Entry, Social Media
Reviews
4.8 (23 ratings)
- 5 stars91.30%
- 3 stars8.69%
SE
Aug 5, 2023
Great course I love and respect people and customers, I love working hard.
DL
Jan 30, 2024
Nice course covering many aspects about Retail Customer Service.
From the lesson
E-commerce and Customer Service
This week you learn the uses of e-commerce in a retail position. You also learn about common issues that can occur with e-commerce and the use of third party apps.
Taught By
Cory McLaren
Customer Service Expert