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SAP Customer Engagement and Discovery is the third course in the SAP Technology Consultant Professional Certificate program. The course introduces you to SAP Activate methodology and teaches you how to engage with customers and work with them in exploring how to achieve their transformation goals. You鈥檒l learn how to gather information and insights about a customer鈥檚 business, technology, and data. You鈥檒l investigate SAP鈥檚 fit-to-standard analysis approach. You鈥檒l consider how to accurately understand and assess a client鈥檚 needs. And you鈥檒l look at SAP鈥檚 Customer Journey Roadmap, which includes how to identify and communicate the value of a solution to stakeholders and get signoff. By the end of this course, you will be able to: Describe the key elements of the SAP Activate methodology and Customer Engagement Model. Explain the program planning and set up activities for a typical SAP customer project. Explain what a technology consultant does in the Customer Engagement and Discovery phase of SAP projects. Explain how to gather relevant information and insights about customer strategy, objectives, processes, technology, and data. Describe how to conduct discovery workshops and interviews. Explain SAP's fit-to-standard approach and key preparation activities and develop a Customer Journey Roadmap. Identify and communicate the business value of a proposed SAP solution.