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In this module, we will focus on the interdependent relationship between innovation and processes. Innovations change how tasks are performed, while processes guide these changes to ensure they are beneficial, measurable, and actionable. The module uses examples, including emergency rooms and telekiosks in remote areas, to illustrate these dynamics. We will also discuss key process metrics: flow rate and flow time. Understanding these metrics helps to improve patient flow and system efficiency and, thus, are ripe targets for innovation. We will emphasize integrating innovations into workflows, reducing unnecessary actions, reducing variability, and enhancing the quality and accessibility of healthcare services.