了解如何提升工作效率和提高质量标准，学会分析和改善服务业或制造业商务流程。主要概念包括流程分析、瓶颈、流程速率和库存量等。成功完成本课程后，您可以运用所学技能处理现实商务挑战，这也是沃顿商学院商务基础专项课程的组成部分。
第 2 单元班次 1 视频课程
Loading...
Skills You'll Learn
Operations Management, Quality Control, Business Metrics, Key Performance Indicators (KPIs), Process Analysis, Process Optimization, Process Improvement, Operational Efficiency, Performance Measurement, Inventory Management System, Operational Analysis, Quality Management, Business Process, Production Process, Resource Utilization, Business Operations, Capacity Management
Reviews
4.7 (46 ratings)
- 5 stars82.60%
- 4 stars8.69%
- 3 stars4.34%
- 2 stars4.34%
From the lesson
第 2 单元 - 流程分析
您将在本模块中学习如何找到过程分析的关键因素：流速（flow rate）和流程时间（flow time）；如何找到瓶颈；如何优化劳力和库存；如何处理有多个流动单元的复杂情况。本模块教学结束后，您将能将运营分解为了流程，然后改进流程使利润和效率最大化。
Taught By
Christian Terwiesch
Andrew M. Heller Professor at the Wharton School, Senior Fellow Leonard Davis Institute for Health Economics Co-Director, Mack Institute of Innovation Management